So, I have bought several guitars from Rondo, and with the exception of the first, all have been messed up in some form or another. Sometimes, it requires work on my part that most people would have to pay for. Luckily, I know how to fix a lot of these things, which is why I still buy their defective, damaged, and otherwise defunked instruments. Here is my latest purchase, the new Grendel 727 with the Floyd Rose tremolo, for $250. I would like to formally suggest that SS.org users avoid this instrument. Right off, I noticed scratches on the body, some were minor and one is not-so-minor, but usually a brand-new guitar has no scratches whatsoever, and I pride myself on the fact that I usually keep them that way, or as close as I can. Also, a chip in the paint on the headstock. Also, the cavity that allows for the trem to be raised in pitch has the typical foam lining, however mine comes with 2 spare pieces stuck in there, with a split in the middle. Looks like crap. Not to mention the side-dots on the 24th fret are completely misaligned, like they didn't even try! The frets aren't all completely pressed in, I took my fretting hammer and tried to fix that, but they wont budge...probably because the fret slots were not cleaned prior to fretting, and there is factory dust and debris in the fret slots. They need to be leveled, because the guitar buzzes and frets out like crazy, they shipped it with ridiculously high action to compensate for that, and once you lower the action to reasonable height, there are certain spots on the neck that are completely un-usable because the strings just completely fret out. Worst of all, and this is actually design flaw, the fingerboard has a compound radius, unlike the description of the guitar. The radius on the 12-24th frets is so round, too round, that the D and G strings are completely un-usable as well, in the upper register. The saddles in the Floyd look completely flat, and there is no way to set the radius to be any where near as round as the fingerboard. So If you plan on buying this guitar, you can forget about playing any guitar solos. I'm going to have to remove all the frets to clean out in the slots, and re-fret, level, crown, etc. I am also going to have to buy a radius sanding block to reshape the fingerboard, something I've got no experience in doing. I'm going to have to do a lot of work to get it playable, and there isn't much I can do about the cosmetic flaws. I know that supposedly I can contact Kurt and get and exchange, or a partial refund. I know that supposedly he will even pay for my return shipping. I know that everybody else get's great guitars for a great value, and should anything be at issue, everybody else gets 5-star customer service from Rondo. I guess I'm just exempt, maybe because every guitar I buy from Rondo is messed up, and every time I ask Kurt to replace or partially refund, maybe he's sick of dealing with me. This Grendel's cosmetic issues are very minor, so maybe I'm just too anal about it. Thing is, I have had some serious damage in the past, some serious defects too, which would make the problems with this Grendel pale by comparison. Last time I bought from Rondo, I ordered a 6 string Hadron, and it was on sale for $99, down from $225. It arrived with a huge crack in the body! I asked for an exchange, Kurt said that I should have bought a case and that the damage was from shipping. But the box was completely fine, it wasn't crushed or smashed, bent or ripped. The crack was also under the clear-coat, indicating to me that it was like that from the factory. So I refused to buy a case, sent it back, got an exchange, and he sent me another one, this time with a crack in the neck! Even worse this time. And again, he insisted that it was caused from shipping, and said that I need to buy a case. Only this time, he refused to exchange the guitar unless I bought a case too! Kurt said that if I refused to buy the case, than he would only issue me a refund, not an exchange. And it just so happens that the sale ended and the guitar went back up to $225. So I couldn't just buy another one with the refund. I felt like the guy was holding my money ransom, and forcing a sale on me of a case. I told him how I felt, and I didn't swear, threaten, or otherwise escalate the matter, I just stood my ground and told him that I would only accept an exchange, for the same guitar at the same price, and that I would not be forced into buying a case. I said that I want to be treated like everybody else, and to receive the same value, quality, and top-knotch customer service that Rondo music has come to be known for. He banned me from ever buying from Rondo again instead. I had to order this guitar by paying my best friend and having it shipped to his house. He plans on buying the same guitar, and I plan on fixing them both up, since the one that he is going to order is bound to be messed up too. Needless to say, I haven't contacted Rondo about the issues with the Grendel, and I don't plan to. I just hope Kurt doesn't read this post and decide to ban my buddy too. And sorry guys, we cant afford $600 Interceptors, and all the other $200 seven strings out there aren't nearly as good of a value as the similarly-priced instruments available at Rondo. Hope you guys have better luck that we do!