My Crappy experience with Kiesel Guitars

Discussion in 'General Music Discussion' started by Jeff K, Jan 21, 2018.

  1. Zado

    Zado SS.org Regular

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    So the guys actually builds guitars? I thought he was just the president/social guy/hyperider
     
  2. Esp Griffyn

    Esp Griffyn Play more music

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    Interesting moment on the Kiesel facebook there, guy just posted his guitar with a crack in the ebony fretboard, that had already been back to Kiesel once for a repair, he asked for a new fretboard, they glued the cracked wood up. A few months later, the crack is back and Kiesel want him to pay for shipping if he wants it repaired again.

    There were some genuinely lol comments like "cracks in ebony is a known thing that you have to expect ebony boards" and "This is between you and Kiesel", despite being a useful insight into how they treat their customers.

    It didn't last 10 minutes before the post was removed. Kiesel only build perfect guitars, right?
     
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  3. crankyrayhanky

    crankyrayhanky SS.org Regular

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    For real? Wow, that's awful if accurate
     
  4. HeHasTheJazzHands

    HeHasTheJazzHands SS.org Regular

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    I bet this guy would be pissed off the second he sees a company that isn't Kiesel ship either him or someone else a cracked ebony board. :lol:

    Also they make it sound like an ebony board cracking is as common as nitro checking.
     
  5. MaxOfMetal

    MaxOfMetal Likes trem wankery. Super Moderator

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    Well, ebony can be prone to cracking. Real, super tight grained, jet black ebony with its thin long grain is one of the most prone. Especially if it's newer cut and not properly seasoned before use.

    You don't see cracking as much on mass produced guitars these days because they use dyes and chemical stabilizers on cheaper cuts.

    I'm not saying Kiesel or that internet melvin is right. But without details as to the storage and care of the guitar, or seeing the crack itself, or seeing how it was repaired leaves too much unknown to really say who is wrong.
     
  6. spudmunkey

    spudmunkey SS.org Regular

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    I bought some bolivian rosewood that had been in a wood supply store for well over 2 years (the price sticker was dated). All I did to it was cut off the end 2-3" because I didn't like the grain there. After i cut off that end piece, it split almost 2/3 of the way down the 3ft board.

    It's not an indication of "poor wood conditioning". Wood's a natural material that can have all sorts of internal stresses. [tangent]I once tried ripping a 2x6 on my table saw into two 2x3 boards. Once the board went past my saw blade, the two now-split halves started pinching back together, pinching the back of the saw blade hard enough that the board started to rise up and tried to twist. It could have lead to some catastrophic kick-back if I didn't have my pawls installed (which reminds me...I should really re-install that...).[/tangent]

    I remembered when that person first posted their issue with the hairline crack in the fretboard, and then there was this follow up of the same crack. With that said, I believe it's MAYBE the 2nd complaint of their cracked ebony I've ever seen. Google "ebony crack" and you'll get countless results from both: people who say they have cracks and people who say ebony is prone to cracking.

    One example does not an epidemic make, in regards to "they don't dry their wood good enough".

    That said, it's still a defect, whether it's their "fault" or not, and should have taken care of it for the customer. Part of the cost of doing business internationally...is the actual COST of doing international warranty service.
     
    Last edited: Jan 23, 2018
  7. Jeff K

    Jeff K Active Member

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    Update. So my CC company finally credited me back the money. Now I just have to wait and see if Kiesel tries to fight it.
     
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  8. Overtone

    Overtone SS.org Regular

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    I think I'll save googling "ebony crack" for alone time.
     
  9. ArtDecade

    ArtDecade John Bohlinger's Dank Stash

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    When the band Asia celebrated their 30th Anniversary back in 2012, they released an album called, XXX.
    I would not suggest googling "Asia XXX" while at work.
     
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  10. MikeNeal

    MikeNeal SS.org Regular

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    bingo. i find ebony is VERY susceptible to humidity swings, and rapid moisture content swings - maybe the worst (besides snakewood)
     
  11. spudmunkey

    spudmunkey SS.org Regular

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    OK, so I was on my work computer where I've got "safe search" on, so I didn't get any 'questionable' results. :)
     
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  12. Restarted

    Restarted SS.org Regular

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    The way Kiesel FB handled the review made me almost puke. What the fuck?
    That's great news
     
  13. cwhitey2

    cwhitey2 BlackendCrust Metalâ„¢

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    That's awesome! I kinda figured they would give you your money.

    Please do let us know how little Jeffery reacts!
     
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  14. Overtone

    Overtone SS.org Regular

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    Good call with the safe search at work! :fever:
     
  15. Mike Jones

    Mike Jones Guitar & Bass Sales

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    Peter, I was not your sales person on this order. You and I never spoke about this run. Your sales person was Chris.
     
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  16. Albake21

    Albake21 "Just get a used Ibanez Prestige."

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    Glad to finally see a Kiesel employee here.
     
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  17. cip 123

    cip 123 Vendor

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    The plot thickens
     
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  18. -JeKo-

    -JeKo- SS.org Regular

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    That's my guitar. It's going to back to Kiesel this week. I'll give you an update once I got more info!
     
  19. sezna

    sezna undermotivated

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    did you have to cover shipping? are you salty about your post being removed? tell us the goods
     
  20. -JeKo-

    -JeKo- SS.org Regular

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    Yeah, they finally agreed to do it. I'm not happy about the fact that they've deleted both my posts. At this point I just want them to replace the fretboard or build me a completely new guitar. I also asked for a refund but they told me no.
     
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