I hope this thread saves someone from what happened to me by Kiesel! I have been a client of Kiesel Guitars (Carvin) for many years. I have bought 9 guitars from them. 3 over the past year and a half. I was on Facebook and saw a live video of Jeff Kiesel announcing a special guitar run. It was for a new model called Vanquish. I liked what I heard and saw and decided to order one. I spoke with Chris Hong, went through the specifics, gave him my credit card and placed the order. They were only supposed to take a 300 deposit as per Chris Hong. They banged my card for over $600. The very next day (less than 13 hours since I placed the order), I called back and spoke to Chris. I wanted to make a few changes on the guitar. I have done this in the past when ordering from Kiesel. Chris told me NO. He said it was against the rules. I was like what rules? Chris said, the rules that were posted on Facebook. No one ever told me about any rules or conditions. When I ordered the guitar there was nothing disclosed to me. On top of all that, they never sent me a receipt or anything about rules / policy. I got no email, nothing, zero!! So when Chris refused to change my order, I told him to please just cancel the order. He told me NO! He told me according to the rules, I can not cancel the order. So, I went back and forth with some of the supervisors. Joe Stone emailed me that he has to follow Jeff Kiesel’s orders! I told them I would dispute the credit card charges. I Called my CC company, but so far I have not gotten my money back. It’s been 3 months and now I get an email the guitar is done and they want the balance. I told the person I cancelled the guitar. Now I get an email from another supervisor Anthony San Agustin. He tells me in the email that because I am cancelling I can no longer do future business with Kiesel. LOL!! Like I would ever want to again!! I mean their guitars are ok, but the customer service and the way they treat their long term, loyal clients is a joke! Joe Stone called me today. You could hear in his voice when I spoke to him, that he was basically stumbling on his words and he was quite embarrassed with the situation. He kept putting the blame on Jeff Kiesel. He said this is Jeff’s decision and that he has to follow protocol. I actually recorded the conversation. You can listen hear: https://hearthis.at/kieselguitars/kieseldick/C6W/ So to sum it up, I ordered a guitar, gave them a deposit. I was not told about any rules or conditions when I ordered my guitar. I also was unaware of a Facebook Page that displayed these rules. How would I know this!?!? I also did not receive any paperwork. No receipt, no rules or terms. Now they wont give me back my deposit! So Jeff Kiesel basically has stolen my money!! He obviously has some kind of Napoleon complex, and all his employee puppets follow his dictatorship! I just can’t understand why the guy can’t realize how wrong he is in this instance and either give me back my money, or make the changes that I requested. Again, these so called rules where never told to me. I only knew about them after I made the purchase, and that is totally unfair! Jeff Kiesel of Kiesel guitars is a thief!! MOD EDIT: The original version of this post identified the wrong sales person. Mike Jones name was replaced with Chris Hong.