Was on a repatriation flight from Singapore back home and had a guitar in a soft case to carry on with me and another in a hard case to check in. To my horror, due to the large number of people, I was informed there was no way I could carry on a guitar, even in a soft case. You should have seen the number of people with overflowing luggage trolleys. I begged, I pleaded, but they said no, but assured me the guitar (the PRS) would arrive unscathed. Heart sinking, I checked it in, fully expecting it to arrive in pieces, since it was a soft case. There were so many bags and people. But look at that. Such professionalism and great handling in extenuating circumstances. Thank you so much! I guess only United breaks guitars! A huge shutout to Air India Express. For a budget airline, they went above and beyond. This could have gone horribly wrong for me.