Not to get in the middle of this, but if the pickup rings are in the way of adjusting the action, that's a design flaw. The factory needs to start using lower rings, or change the neck to body angle to compensate. The lack of an arm contour on a guitar that doesn't have a carved top, or some other reason for it, seems like a bad design as well, IMO. (Of course, I think teles should come with an arm contour, this isn't the 50's anymore.) Anything else can be chocked up to the guitar being dropped(if this is the case, no matter who did the dropping) and typical Korean build. Have to remember that this guitar is the equilalent of an LTD in manufacture, and judge it accordingly. Number wise, you scored it higher than I did my RG7620 on HC, but that's still okay. (side note: I usually put N/A for customer support unless I've gotten something from the company. Ibanez gets an N/A from me, Tech21 gets a 9 or 10, because they've gone out of their way to help me, including offering to mod my amp for a small fee.) How do the 'holes for a string through setup' work? There are holes drilled, or do you mean there's a way to string the floyd without locking it? I personally wouldn't buy one, but only because it breaks some of my 'rules'. (I don't buy MIK guitars, I don't buy guitars with cheap floyds, and I don't like that lower horn at all. ) Yes, I am an A-hole, but you worked on guitars for 2 years, try doing it for 6 at just over minimun wage because you're in a small town Oh yeah, I've always perfered Rainbow 6 (in all it's forms) for FPS. Though, I hate the Xbox, so Halo2 won't get played here..