On another note, anyone know what the back-of-the-queue build time is in 2023? I can't imagine waiting 2 years then having to start over with an even longer and more expensive build.
the other dealers are doing what they do trying to make a buck in a low margin business
The owner being a former member of Queensryche (in DeGarmo's shoes no less) helps lol. Parker left Queensryche to focus on Diablo Guitars full time
Heard about this as it was unfolding on Facebook. Bad look by ESP, the other dealers are doing what they do trying to make a buck in a low margin business. As far as the fear about them not fulfilling orders due to lack of a physical store, there are entirely online-only dealers for many brands so I don't buy that. However, because Chondro was in the midst of winding down operations and intended to close after fulfilling all current orders I could see them thinking they wouldn't actually all be fulfilled. There seemed to be a disconnect somewhere because apparently he had contacted them before deciding to close down, and they were (at that time) going to continue shipping out customer orders.
Someone, somewhere, made a judgment call on the ESP side to back-out.
i also got no reply from axe palace lolI have two cents here. I am in a place to buy what I want, and I have reached out via phone and email to purchase from Condro several times over the past few years with no reply. No big deal, but it is telling to me. I have been dealing with DCGL since approximately 1989 and never an issue. I shop a few places once in a while if they have an exclusive, but only for that reason. And many of these places have folded.
I am sorry to see another dealer struggle to survive, but it is a tough business in general. It takes deep pockets.
But it ends up pushing buyers of those type of guitars/gear to just the few dealers that can get them...and they continue to have a monopoly.
Huh.I have nothing to add except my opinion, the guy who runs Chondro is a douche.
For me, I ordered an MII sometime in 2021. It was a production guitar, nothing custom shop. After my order getting punted back several times, I was on two years at that point, I cancelled and went with Ibanez. Overall, the Ibanez was a few hundred quid cheaper, played just as nice as my other MIIs and I'm happy out with it. It just seemed that ESP (ir E-II in this instance) just couldn't get the guitar out. Sure I could have gone used, but I couldn't find one in that finish that wasn't dinged up or otherwise fairly used looking, that's why I went new.
Yep, he's a good dude. However, this kind of customer service is probably why he wasn't making any money. Running a music store is very low margin.I bought a guitar from Chondro awhile back only for it to get "lost" in transit. He felt so bad that he let me buy anything I wanted and would sell it to me at his dealer price. Didn't matter what it was. I proceeded to order an ESP CS and got a crazy price on it. I can guarantee most dealers wouldn't have done that and to me that was the best customer service I've ever received in my many years of gear buying/selling.