Couple of years ago, I had purchased a Jackson USA custom shop from an online retailer. As I'm a sucker for green guitars with maple fretboards, I bought it practically instantly: Hot top am I right? Quality was also superb in every way. Fantastic setup. Totally sold on the Jackson Custom Shop guitars, so I decided to get another Dinky, but go the totally opposite way. Black flame maple top and Ebony fretboard. Looking for ideas, I came across the Andertons video ft. a Jackson Custom shop they had once commissioned. It was perfect and exactly what I was looking for: I filled in the custom shop sheet, copied the specs exactly, gave this picture and a bunch of others of this specific guitar to the retailer asking them to commission a near-exact copy of this guitar. Retailer said they would ask Jackson to copy it as close as possible. Fast forward a year and a half, and this guitar arrived: Here's what I'm not very satisfied about: The flame maple top: For the money that I paid, they could've used a higher grain top. This is arguably not a high quality top. I paid a lot less for the green one, which has a better quality top. Does not resemble the one used in the Andertons Jackson at all. I'm well aware that you can't exactly copy a flame maple top, but a higher grain would've been nice and more in line with the example. The colouring: while this transparant black does resemble some other transparant black Jackson custom shop guitars, it does not really resemble the one from the example I have provided. I would've assumed that a brand like Jackson would be able to respect the kind of transparant black as displayed in the example. It also has a kind of burst-quality across the body and headstock, something I really didn't want (and didn't request either). There's a no-return policy on custom orders, so 9 chances out of 10 I'll have to take it and learn to live with it. I was under the assumption that all Jackson custom shops were given a great flame maple top (like the green one and the black one from Andertons) and that they would've respected the colouring a bit more. Especially when I specifically asked for it. I have sent a mail to the retailer stating my concerns on the guitar but I have yet to hear from them. Curious to hear what your thoughts are on this. Does this fall within reason to complain or not?