Hey everyone, After some general opinions from more knowledgable folk than myself. Apologies if it turns in to a bit of an essay, but I always think more info is better than not enough. A few weeks ago I took a 'brand new' guitar (ESP Horizon NT-II that's barely been used, no issues at all and only ever had 2 sets of strings on it) in for a set up. I was wanting to go from 10s in standard to 12-54 in C# standard, roughly equivalent tension, and I like high action, so didn't expect it to be much of a big deal, but I didn't want to file the nut myself as I've never done it and could easily see it going wrong. Yesterday I get a call saying the guitar is ready but he's had to level the frets (straight away a bit puzzled as they're brand spanking new, like less than 20 hours of play time and no wear at all) to get rid of a lot of "an absolute load of fret buzz". Then he asks what I wanted it tuning to as he couldn't remember. Is it just me, and it's totally fine if it is just me as I fully admit I'm no luthier, but surely you'd have to tune the guitar to the desired pitch (C#) rather than standard to decide that it was in need of a fret levelling? Would the buzz not potentially have gone if tuned to the desired pitch? This seems like an unnecessary and irreversible bit of work being done prematurely. I picked it up today and the first fret is flatter than a fashion models chest. Total right-angles (will upload pictures tomorrow when the light is better) as in it rises up, turns 90 degrees for the length of the fret then drops back down again, and the intonation at the first fret is off by a mile. It also feels like the neck is bowed like crazy and playability is far worse than before. Has my first fret (and the 2nd and 3rd for that matter) just been screwed for no good reason? Do I need a re-fret? For those who know ESP Standard Series guitars I don't need to tell you that the fret work is a thing of beauty and really playable, but it now feels decidedly more 'vintage' and it's hard to get to grips with the frets, much less make them sound decent (power chords on the first fret just sound 'off').