@Steiner Kraus I assume you know and understand that when i now google "Steiner Kraus Guitars", this thread appears on the first page of the search results, right ? It might be in your best interests to solve this in a professional way or else this terrible advertisement will follow you for a very long time. If you cannot deliver the product you got paid for, you need to refund the customer. Otherwise you cannot pretend that you did your best. End of the story. Also, disclosing the real name of a customer and claiming that he tried to scam you using the paypal refund, even though it's impossible due to the 90d limit .... come on, man. Internet is the biggest window to your business, right now you're shooting yourself in the foot. Think about what you're doing.