Be careful with Steiner Kraus Guitars. Also Mörk Verden who is Steiner Kraus? It's all confusing.

Discussion in 'Sevenstring Guitars' started by KIMERA666, Jul 27, 2019.

  1. diagrammatiks

    diagrammatiks SS.org Regular

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    We've got it all now boys.

    Doxing. Random new accounts.
     
    AxeHappy, Ribboz, XPT707FX and 3 others like this.
  2. Lorcan Ward

    Lorcan Ward 7slinger

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    Yeah where’s Sabre Guitars?
     
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  3. prlgmnr

    prlgmnr ...that kind of idea

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    I don't know why, but I love it when someone pops up in a thread about themselves, has never posted before and yet has an account from a few years ago.

    Like, it shows foresight.
     
    DiezelMonster likes this.
  4. USMarine75

    USMarine75 Stairway to Heaven blows Contributor

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    [​IMG]

    Thank you and goodnight!
     
  5. NeglectedField

    NeglectedField SS.org Regular

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    Reminds me of the runaround I had with Boult
     
  6. skmanga

    skmanga SS.org Regular

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    "There isn't going to be a refund"
    :sharpie:
     
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  7. kisielk

    kisielk SS.org Regular

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    It happens. The company I worked for had a $XXk shipment of synth components we had sent to a shop in Europe, the DHL truck got hijacked. Took almost a month to get reimbursed and we didn’t have enough stock to replace the ordered stuff for quite a while.
     
  8. Flappydoodle

    Flappydoodle SS.org Regular

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    Even then, Dylan could get hit by a car or have whatever personal or business problems and Daemoness would be gone in months.

    RAN was reliable, until they weren't.

    This is a risk for any small business - especially the ones which rely on a single person.

    Lol. Don't bother explaining or anything...
     
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  9. cwhitey2

    cwhitey2 BlackendCrust Metal™

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    Why even post anything if you aren't even going to up some excuse...where the customer is to blame?
     
  10. Musiscience

    Musiscience Hail the Ibbyborn!

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    Well... yes?

    Where is his guitar kit, or his money? Care to explain or deliver on time?

    I'm going to Alberta in 2 weeks. If the guitar exists can I pick it up and ship it to him if you have trouble doing so?
     
  11. Steiner Kraus

    Steiner Kraus SS.org Regular

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    Ok, lets meet up.
     
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  12. dmlinger

    dmlinger SS.org Regular

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    I think many questions should be answered before anyone meets up with you.

    I mean, OP ran your name through the mud...is he telling the truth? Do you not feel the need to defend yourself? If not, then there probably isn't any need to meet up because we would all assume you don't have a guitar made for OP.
     
  13. Steiner Kraus

    Steiner Kraus SS.org Regular

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    Its the internet, of course people will seek self help of forums, posts etc...Theres no need to defend myself at all. This is the internet, its full of characters. Shit happens. I can count on 90% of all new business folding within a year due to issues and so forth. 90% of people give up when the times get tough. Felipe Ruiz Botero (OP) may have had a bad experience, however, he had options. Unfortunately HE decided to let it last as long as it did. I did my best, and thats all i can do. All i can do now is focus on the other customers.
     
  14. Steiner Kraus

    Steiner Kraus SS.org Regular

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    And another issue id like to clear up is customers filing for chargebacks with paypal a day before delivery, hoping to get their guitar and money refunded from Paypal and receive the parcel. I think businesses should be able to run customers' names thru the mud regarding their behavior, hence, an individual by the name of Russel Holly Jr. Orders a guitar and minutes before delivery, files for a chargeback on Paypal. So yes, i returned shipment of the parcel, caught it just in time. Yet this individual even goes one step further by posting pics of his young son on the couch crying that Steiner Kraus had ripped off a "young boy". Takes a pretty demented individual to do that.
     
  15. kylendm

    kylendm Electrical Mercenary

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  16. Trainwreck

    Trainwreck SS.org Regular

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    There's no way Paypal will let you do a charge back that long after the original payment. Its 90 days tops. I've been on the wrong side of Paypal before and this is why I stopped using them. Did you refund the OP's money ?
     
  17. Hollowway

    Hollowway Extended Ranger

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    Can you clarify this sentence? It sounds like you're saying that HE is responsible for not calling BS on your excuses sooner. Is that what you mean? Excuse my reading into it, but right now you sound like you're disinterested in telling your side of the story, and are just planning on moving on to new customers, and are neither offering an apology, excuse, or alternative side to the issue. To someone who has been scammed before, like me, that makes me uneasy. I personally would not do business with you after what you've shown in this thread. You seem disinterested in customer service, your reputation, or insuring a future to your business. And that, to a potential customer, is scary.

    EDIT: Also, why list his entire legal name here? That's a really bad move. :noway:
     
  18. High Plains Drifter

    High Plains Drifter SS.org Regular

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    I'm not going to beg for details. Just from the flippant and ambiguous attitude of SK, I'll look elsewhere for a custom build. Some individuals or companies may not take forum communities seriously but this particular community has a great deal of integrity and that's something that SK isn't conveying very convincingly at this time.
     
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  19. Hollowway

    Hollowway Extended Ranger

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    That’s a good point. I don’t know why I’m even asking. If, after this many posts, he still hasn’t assuaged any fear, it’s not worth trying to get the whole picture. Time to move on and consider other luthiers.
     
  20. MaxOfMetal

    MaxOfMetal Likes trem wankery. Super Moderator

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    Come on guys, being a builder is just so hard. You don't even get to choose the best customers. :lol:
     

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