I’m writing this post to warn you about the lack of professionalism and ethics of Steiner Kraus guitars. Back in June 2018 Steiner Kraus started offering DIY kits of his models, so I contacted him regarding a kit of his valkerye model. On June 13th, 2018 I purchased a valkerye DIY kit 7 strings with tremolo, during the following months there was a good communication with him and his company, which included pictures of the build progress up to November 2018, after this date communication with him or his company hasn´t been efficient. On January 5th, 2019 Steiner Kraus replied one of my messages saying that the build will be completed in 9 days, despite the fact that this was meant to be a build that would take a couple of months. On January 14th, 2019, He called me via Facebook messenger telling me that he was sorry for the delay and that the build was in progress. On February 7th He replied another of my messages saying that he will be "... spending today here to get organized with all my customers and send pictures off... Including yourself". No pictures were sent. On March 20th he replied to me "… finishing up all 7 strings this week. Will have a shipping day for you on Friday morning". No information was given that week, no shipping information or pictures. On April 26th He replied " … very sorry for the delay. I am currently just out of town for a family funeral and will be back at the shop Monday. Thank you for your patience"; "... Yes. I completely understand your frustrations. I’m working as hard and fast as I can to expedite this guitar for shipping. I will be back to work in a couple days as I had to head out of town for a funeral. My earliest eta for shipping will be next Thursday/friday". As you can guess no shipping information was sent. On May 2nd He replied " … here’s where we are at I have to get all guitars including yours out for this month of May. I have had many problems with different employees not being able to provide their skills and abilities to the business and it has left me as a one-man show which I am fine with however as you can see it has caused some major delays", "There have been a lot of outside activities taking away from my time in the shop collecting wood placing orders ordering materials and reaching out to customers “to which I replied "Ok, if those are the issues you are having then you should have told me that a while ago, If you are honest with the reality of the situation then I can adjust my expectations ,instead of being given a false hope that it would be done soon. The last picture that you sent me, the body was practically done, has there been any more progress done to the guitar, like the neck or is in the same state? “ and He answered " There will be completed photos of the Guitar online this week.", I replied "Are you sure it will be done this week?" , "I know that I’m nowhere to be a known musician , but this build is something that I have really wanted for a long time and despite not being an expensive product, I have worked really hard for every dollar that it costs", He replied: " Absolutely and I completely understand and you will not be disappointed with what you will be receiving" and gave me your word that the build would be "Done. Completed and Shipped by May 21st." May 21st came with no information. On May 24th I asked for a refund, to which He replied, "There isn’t going to be a refund. Your going to get the guitar." After this date, being tired about this situation I kept asking about my product or a refund. On June 11th He wrote me regarding the pictures he initially sent me in November “... Nothing has happened to it. I will have our situation with the shipping of your guitar resolved this week”. June 13th He wrote me“ all orders from 2018 are going out the door within the next 13 business days.” June 26th He called me saying that he was sorry and that by next week he will be sending me pictures and a shipping date, and that my kit was supposedly finished. Again, days came and no pictures or shipping information were given. I kept asking about a refund and about all the guitars that he is publishing on his social media to which he replied me on July 13th “Put in for a charge back with your credit card company and get your refund. If it bothers you to take a look at my social media of me posting guitars that is quite simple and don’t look at it.”To which I replied “Like if that will work after a whole year... ””and why shouldn’t I see your social media posts if that might be the only way I would get a real update”.After this message he has been ignoring my messages and emails. As of today, over a year after paying for the product, no real information has been given about the state of the build; no pictures or real updates have been sent since November 2018, He has committed over and over again with different dates that he has failed to achieve. No product has been shipped or refund has been given.