Hi I've never posted here before, was just a reader. But my recent, unfortunately bad, experience with the B.C. Rich Custom Shop run by Ron Estrada had me thinking I probably should share that. I ordered a Stealth with the basically the same specs as Chuck Schuldiner used. -Maple, neck/alder body -24 frets, 24 5/8 scale length -Ebony board, small diamond inlays, no inlays at 1st and 24th fret. -Luminlay sidedots (I know, Chuck's didn't have those) -One humbucker (DiMarzio X2N) -One volume knob, located very close between bridge and pickup. (Same spot as on Chuck's gutar) -Leo Quan Badass bridge (Same bridge Chuck used) The bridge is no longer in production. I've found a NOS in perfect condition. So I send that one to the Custom Shop. I've illustrated everything with pictures and notes. Especially the volume knob location... The order was placed in february 2017 and was supposed to take 9 months. I was suprised that it would only take 9 months, I'm used to the Jackson custom shop wait times... Anyway, may 2018 arrives and Ron tells me the guitar is done. He sends me some pictures and the first thing I notice is that the volume knob is at the wrong location. Also he placed a made in usa decal at the tip of the headstock. I didn't specify that sticker and not at that location. Numerous mail exchanges and excuses from Ron where I have to explain myself why I want the volume knob at that location begins. He said there was no room in the controll cavity, so he had to relocate the volume knob. He did this without talking back to me first. I can prove to him that there is indeed enough space to have the knob at that location. Anyway he agrees that he can rebuild the lower half of the guitar so the volume knob will be at my specified location. I told him I'm worried that a repair will be visible, sunken paint, partial refinishing and so on. He sends me some pictures of guitars he has restored where he did similar stuff and promises that no repair will be visible. I tell him ok, go ahead. He then asks me that I did specify luminlay inlays. I guess he never really read my order? I tell him yes, but they are not that important to me. July 2018 and the guitar is finished. He sends me pictures and everything looks good. It arrived at my place and the first thing I check is if the rebuild is visible. And unfortunately it is. There is a second joint right below the standard neck/body joint you normaly see on neck-thru guitars. This one is deeper, has frayed edges and looks really nasty if the light hits it. The photo doesn't show it as bad as it is in real life. Even if it wasn't as bad I think there shouldn't be a second joint right under the one where the the neck/body meets. I'm really tired of this. The guitar did cost me $3500. For a USA made guitar I expect better quality. What do you guys think?