I'm having my Agile 9 string multiscale setup and the tech and I are stumped. The high E string (and High b to some extent) aren't making contact with the roller, and instead are resting on the multiscale extenders of the kahler. We can't seem to raise the roller up without drastically changing the action. If we relax the screw on the front of the Kahler, the problem is fixed, but then the saddle moves forward and back, messing with intonation. Any advice?