I don't give a .... about Grovers, and that has nothing to do with why I think you're overreacting. Schecter acted exactly as they should in response and owe you absolutely nothing more than what they already offered. Return the guitar and be done with it, but to bash their customer service...
They responded exactly as they should have, and you're overreacting. Mistakes happen and they offered a quick solution. You being unhappy with their totally viable solution doesn't mean they have bad customer service.
The clarity of your mixes will inherently improve a metric ....ton if you focus on getting really solid takes. Most of the parts here sound quite sloppy. Clean up the takes a bit and you'll be able to more easily pick out what's mudding up the mix.
Just learn to dial it in and you won't have that issue. :shrug:
Are you really looking through YouTube videos to determine if something has a good tone? If I had based my amp buying decision on some shoddy YouTube videos, I never would have bought a Framus Dragon. It's a terrible way to judge gear.
I have a desk built into my wall that circles my entire room, and if I set my guitar on it unplugged and hit a chord, I hear it reverberate through every wall, like a naturally amplified surround sound. It's pretty surreal. :lol: