United forcibly removes customer from it's plane, because they overbooked it.

Discussion in 'Politics & Current Events' started by Hollowway, Apr 10, 2017.

  1. Hollowway

    Hollowway Extended Ranger

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    Check this out. It just popped up on my FB feed. Apparently, United boarded this plane, then realized it was beyond capacity, so they offered travel vouchers for someone to volunteer to get off the plane. When no one volunteered, they chose 4 people at random and told them they HAD to get off the plane. One guy was a doctor who had patients the following morning, and said he couldn't be one to miss the flight. So the airport cops roughed him up and dragged him off. WTF? The airline is too cheap to offer enough compensation to get someone to miss their flight, so they decide that the way to build brand loyalty is to draw blood? Good lord, I thought United was bad before, but this is ridiculous.
    http://www.fox5vegas.com/story/35110028/man-is-forcefully-dragged-off-overbooked-united-flight
     
  2. USMarine75

    USMarine75 Doc McStuffins Contributor

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    Actually they asked and one person volunteered before they boarded, but after boarding they realized they needed 3 more. It was because they had 4 crewmembers that needed to fly to Louisville to crew another flight out of there.

    Also they offered him $800, a hotel, and an upgraded flight.

    But yeah, those videos are damning and he has the money to afford a fantastic lawyer that ought to score him free flights for life at this point.
     
  3. downburst82

    downburst82 SS.org Regular

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    Pretty ridiculous situation....but he should have gotten off the plane once the air marshalls intervened and asked him to get off. (To clarify he should never have been asked to get off in the first place but once its escalated to armed security asking you to leave the plane...just leave the plane. Absolutely doesnt excuse what happened after)

    United is already playing the "well...we arent the ones who actually removed him..so its not our fault it went so badly" Card.

    Im sure he will sue...im sure he will win...and im sure United will get another huge government bailout in a few years because they dont know how to run a buisness.
     
  4. Hollowway

    Hollowway Extended Ranger

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    Yeah, so many hints went wrong. For one, they should have realized they needed 3 more seats before boarding. If only they had computers to track that sort of thing....
    And the simplest solution would have been to offer progressively more of enticing vouchers. Even if they didn't drag him off the plane, how would kicking someone off a plane develop more goodwill than spending another $200? And this, after recently refusing to allow two 10 year old girls on a United flight because they were wearing leggings. United has been a ....ty airline since I can remember, and they're not getting better. This is the same airline that refused to pay for that guy's $1200 guitar they crushed, and got a crapload of heat for it.
     
  5. mongey

    mongey SS.org Regular

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    this story is getting worldwide coverage. its been on our news here.

    complete overkill and I hope the guy gets a big pay day but that said , right now with whats going on in the world air marshals are not going to mess around
     
  6. narad

    narad SS.org Regular

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    I hear it's getting really harsh criticism in China.

    But yea, if you're going to treat this like a business transaction I feel like they should be obliged to take it to the market and just keep increasing their offer until people relinquish their seats to accept it (or the flight becomes unprofitable and is cancelled, as a corner case). Like honestly, $800 and a free flight is not at all worth the inconvenience for most people. $2400 and 3 free flights and I'm outta there.
     
  7. Lorcan Ward

    Lorcan Ward 7slinger Contributor

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    "translated"
     
  8. bostjan

    bostjan MicroMetal Contributor

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    As someone who travels by air 5-6 times per year for work, I'm not surprised.

    I refuse to patronize United already, because I have been duped into volunteering a seat before.

    The hotel voucher they gave me was bull..... It didn't get me a free room at the very specific hotel it stated, just a "discount," which ended up being bull...., since the guy in front of me in line to check in paid the same amount I paid for the room, and he didn't have a voucher.

    They also promised to upgrade me to business class, a promise they renegged later.

    So, in that instance, by volunteering to give up my seat, I got nothing but the inconvenience of a later flight and having to pay for a hotel, which I was tricked into using.

    That was 3 or 4 years ago, and I have not flown with them since then. I've had good luck with Southwest, Delta, and even American. It's kind of a big deal for me, since we have such a limit on choices here in BFE.
     
  9. vilk

    vilk Very Regular

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    Do air marshal's have to do whatever the airline says? Like, I thought they were federal employees or some form of law enforcement officer. If a guy working a hotdog stand sells some guy a dog and then turns to a cop and says "Take back that hotdog!" the cop doesn't have to do that sh/t, either because it's illegal or it's not part of their job description.

    So are air marshals really just privately employed bouncers or what?
     
  10. bostjan

    bostjan MicroMetal Contributor

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    I sense you are asking a rhetorical question. :lol:

    Since 911, though, federal law has made flight crews the judge jury and executioner in the cabin.

    The logistics of air travel are nightmarish. People need to get from A to B, but, usually, the cheapest way is to stop off at C, which may be along the way, but often is not. To top that off, planes and crews need to move around independently, and any kink-up in that plan causes a gridlock.

    But, think about this for a second: We are trusting the same people to figure out hellish logistics of air travel as came up with the brilliant plan of seating people in the cabin starting with those closest to the door and working back. That's actually been verified by MIT's Mathematical Operations department as the worst way to seat people, and that they could save ~20 min per flight by seating people in window seats first, from back to front.
     
  11. narad

    narad SS.org Regular

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    Pretty much but I'm more into Sugi and T's Guitars now. And I leave for Japan on Sunday... :)
     
  12. Rachmaninoff

    Rachmaninoff Amateur porn actor

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    Pretty much this.
     
  13. diagrammatiks

    diagrammatiks SS.org Regular

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    i think it's been proven that doing it completely randomly would be better then what they use on

    on the topic of the air marshals...i think if the airline crew is like there is someone being dangerous on a plane....they don't really take the time to be like ok are you sure? let me see a video of his behavior...they just jump into action. which is good and bad?
     
  14. Womb raider

    Womb raider ESP Addict

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    I think this may be changing depending on what airline you take. I recently took a flight on Alaska Air who, after boarding first class started from the back and worked their way to the front of the cabin. Flight was jam packed but it took less than half the time to board since less people were clogging up the aisles.

    In any case, United is up sh!ts creek. They already had a terrible reputation and the CEO pretty much condoning this action could be a death sentence. They literally could have upped their offer to 1,500 for a few volunteers and this would have never happened. As it is, their stock is tanking and who knows how much in long term sales this will affect them. Probably will cost them close to a half a billion or more when it's all said and done. Just dumb
     
  15. bostjan

    bostjan MicroMetal Contributor

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    Well, that's the trouble with cop mentality in the USA. We see it all of the time with these "SWAT prank videos," where the police show up and start kicking ass, then stop to ask questions when everyone is bleeding on the floor trying to wipe the tear gas out of their eyes. None of that is ever really necessary.

    If the cops just jump into action, guns blazing, at the first report of something dangerous, then it'd become too easy to kill someone, just by reporting them to the police and letting the police take care of them.

    Anyway, in this case, we obviously don't know the entire situation. It's easy enough to judge the company from a short clip of the last few moments of a conflict. In my case, I've already dealt with this company, so I think I can say that I know first hand how they operate.
     
  16. SwingMachine

    SwingMachine SS.org Regular

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    Anyone remember this? The bad publicity they got from just this situation caused an 11% drop in their stock value, roughly $180,000,000.

    You would think that eventually an airline would learn from their mistakes.
     
  17. narad

    narad SS.org Regular

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    It's only an equivalent logistics problem if all people are treated equally. I thought the whole purpose of that style of boarding was so that us plebs had to look at all the cozy business class people sprawled out in their mega chairs right before we're elbowing each other to get the last remaining nearby overhead.
     
  18. bostjan

    bostjan MicroMetal Contributor

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    It could be, but that strategy is not very good marketing. I'd honestly rather fly Southwest than any of those conventional carriers, simply for the fact that I can get on and off the aircraft much more quickly.

    And, in terms of overhead luggage space, the reason there never is any is because people bring way too much .... with them into the cabin. It's supposed to be space enough for a medium sized duffel bag, not for a gigantic suitcase or rollerboard. I'd love to see each seat have an assigned overhead space, and if your .... doesn't fit in your assigned overhead space, then you need to either check your bag or buy an extra seat for your bag.
     
  19. coreysMonster

    coreysMonster So long, Germany!

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    I think it's pretty clear that United employees chose the worst possible way of dealing with the guy not wanting to get off the plane (regardless of whether or not he was offered a "fair" reimbursement). They could've just offered more money until somebody else felt it was worth their while. But no, now they've got a PR crisis on their hands, in both the US and China.

    Also, they've dug up dirt on his past, that he plays poker and got convicted for drugs, and are trying to smear him as a trouble-maker like that somehow invalidates the video footage of them literally knocking out a paying passenger.
     
  20. lemeker

    lemeker SS.org Slacker

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    I'm flying United out of Chicago at the end of the month, kinda concerned now.
     

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