I am creating this thread to briefly outline the situation involving GOTM, WB pickups and Halsinden. The purpose of this thread is to give a fair unbiased representation of events and then to offer my point of view. I believe that in order to avoid this situation being misrepresented and to avoid further drama that it is best at this time to flex my Moderator arm. I will not allow Halsinden or WB pickups to post about this matter any more on this forum. If you believe anything in this post is erroneous or if you believe that I have left anything important out you may contact me and I will edit this post accordingly. I have my own family issues that will not allow me a lot of time to spend on this matter or on sevenstring.org from this point so I will not be going through the extensive history to proofread this post, this will be brief if I get something wrong or leave something out PM me and I will fix it. This post will remain until this situation is resolved. This situation began almost 1 year ago when Alex (our administrator) sent me a PM requesting that I inform the members here that WB pickups will be giving a free set of custom pickups to each months GOTM winner. Alex stuffed up the deal with WB pickups and failed to notify me or the forum that WB pickups would not be given to any winner , none of the winners were given anything they were promised and no one on this board knew what was going on. After a number of months WB was contacted and agreed to give the first three winners the pickups component of their prize and would continue to give each months winner the same prize thereafter should certain conditions be met by our administrator Alex, those conditions were never met One of the three winners Halsinden had a guitar that he and a friend purchased together posted by the seller to WB pickups for installation of his free pickups. WB claimed informed Hal that the guitar arrived with a damaged neck. WB and Halsinden came to an agreement that either a replacement neck that WB had in stock would be fitted to the guitar or that the broken neck would be replaced and that Hal would pay a sum of $150 for either and $50 postage to have the entire guitar shipped to him. When WB gave Hal this price it was given under the false assumption that Hal was located in the US. The email in the second post shows that this is incorrect. The only payment method WB pickups would accept was cheque, due to Hals location this was difficult and expensive for Hal to arrange and due to shipping and clearing of the cheque resulted in unnecessary delays that could have easily been avoided with alternative payment methods. WB pickups have admitted to mistakes on their part in their account of events. WB pickups claim to have sent two guitars to Halsinden by regular mail, they also claim that Hal should have recieved those guitars by the 25th of last month. Due to the method that WB claim to have sent the guitars it may take considerably longer then WB anticipated (if they actually sent anything) and there is no way to track the package. :stupid: Hal is once again having difficulty communicating with WB with emails receiving no response. Hal has refused to provide his phone number or any further personal details or monies to WB pickups. To my knowledge no other winner of GOTM has received a set of pickups from WB, however I am also not sure if any of them have contacted WB pickups using the method as instructed to arrange their prize. I think that about covers it. Here are my thoughts. I can appreciate that WB pickups have been put into a difficult situation and I am aware of other factors regarding their business which have caused them unforseen financial difficulties (you can enquire about their account of these events on their own forum). However they did agree to three set of pickups, none of which have been delivered, they had Hals guitar in their possession and their treatment of Hal as a customer and their communication have been unprofessional. A lot of this could have been avoided if they adopted more professional communication practices. Hal is understandably inflexible at this point and unable to see the current situation objectively. I too am sceptical that Hal will ever receive anything but WB have claimed to have sent Hal his property (at additional expense to themselves) and because of the postage method they claim to have used in my mind I do not think we can say for certain they did not send anything for another month. However it is my recommendation that should Hals guitar/s turn up in satisfactory condition including the set of pickups he was promised, Hal should investigate how much WB was out of pocket in shipping expenses and work out a fair amount for shipping according to what they had agreed to be sent and compensate WB the difference (I would be compelled to do so if it was me). In working out that amount I would recommend that Hal take in consideration the value of anything else he received despite not agreeing to it because I doubt very much that he would pass it on for free or dispose of it if it can be used.