I didn't know where to put this other than off-topic. Mods, move it if you wish. *also, sorry for the language GODDAMN FUCKING MUSICIANS FRIEND!!!!! My grandmother ordered a Rocktron Velocity 300 for me for Christmas (I know, she's amazing) but it was faulty. I called up Rocktron not a week after Christmas and they told me there was a bad shipment of the power amps and that Musician's Friend would replace it. If not, Rocktron would. I called up MF when I could and talked for a good hour or so with some dim operator. She told me many reassuring things, such as their return policy is 1-year from the purchase. She claimed to have fixed everything, and that I'd get an email in the next 15min or so. A week passed. No email. I called up MF again and talked to some guy. He said she did it all wrong which is why it didn't go through. He apologized and got all the info he needed and told me I should receive and email in about 15 min. ANOTHER WEEK PASSED. NO EMAIL. I called up a third time this last Friday and talked to another lady. She said that there were complications with the fact that I live in Alaska that affected the exchange. We sorted through them for about an hour and got everything sorted out. She claimed that since MF cannot ship directly to Alaska, she had to run it through USPS, and that I'd get an email from them in the next couple hours or so. I reminded her that I had yet to actually receive an email, or any confirmation for that matter, that anything would actually happen. She told me that if I didn't receive and email by Sunday that something was wrong, and to try again. IT IS TUESDAY. NO GODDAMN EMAIL. I called up again and was very blunt. The man on the other line told me that the problem was that their policy for returns was 45 days, and that I had exceeded the time to return my package. When I told him that I had been trying for a month AND that I was told by the first lady that their policy was not 45 days but a year, he scoffed and said, "Sorry sir, but there's nothing we can do." WELL FUCK YOU MUSICIAN'S FRIEND. FUCK. YOU. I immediately called Rocktron up to have them sort out all this bullshit, BUT THEY WERE CLOSED. Here I am, with a broken gift that I have been trying to replace for about a month, and it seems that everything possible out of my hands is keeping me from getting what my dear grandmother spent her hard-earned money on. FUCK. MUSICIAN'S. FRIEND.