So I had the opportunity to check out my recently delivered Kiesel custom and I was... a bit disappointed. Let me start out by saying that I am a long-time Kiesel customer; this was my fourth build from them. The guitar itself is honestly very nice looking, it's built well, and it plays well...but it fell a bit flat aesthetically, particularly from what I feel I ordered. Specs: Kiesel Zeus 6 Black Limba Neck w/ maple stripes Black Limba body ebony fretboard Kiesel Beryllium pickups Satin finish 24.75' scale length So backstory re: paint job: I contacted Kiesel sales asking if they could do a paint job on a Zeus like the picture I've attached (See pics below). I was then contacted by Noble saying they could absolutely do that finish. I then spoke to Noble on the phone, wherein we discussed the logistics of the paint job. I specifically mentioned wanting the "lightness" of the colours in the reference pic, to which Noble agreed. He consulted with the paint department and ultimately said it could be done, and I was initially quoted $2400 for the build. A little while later, Noble e-mailed me stating that the paint department came up with a descriptor for the spec sheet, describing the paint job as being "aquaburst center", "transluscent purple", "california burst", and "think black line". I assumed (I think fairly) that the paint department felt they could get close to the aformentioned reference paint job with the above descriptors. I strongly believe Noble and I were on the same page as it relates to the paint job, and he was helpful in getting the order through with the reference image in mind. He also shaved off a few hundred from the initial quote after consulting with the paint department. Fast forward a couple months, and my Zeus build was posted as a pic of the day on the Kiesel page. I honestly didn't even recognize it as my build when I saw it, and only realized it was mine when I got the shipping e-mail a day later. I was immediately pretty disappointed. To me, the guitar looked nothing like the reference picture. I e-mailed Joe at customer service to explain the situation. He responded by stating that: "There is not a specific type of “uniformity” with burst style finishes, as the final outcome of the finish will depend on the type of wood that is used underneath the paint. Darker and denser woods have a tendency to make the paint finishes come out darker whereas lighter woods can make certain colors pop and appear more vibrant. The burst style finishes are applied exactly the same way on every order that requests a burst finish, but the final look will vary depending on the wood top or the wood on the body. Submitting a picture for reference only gives us a general idea of what you’re looking for, but it does not mean that we will match the photo exactly, as we charge a $200.00 fee for photo matching a paint finish. As it stands now, this build is a no 10-day trial, no exchange, no refund so all sales are final in these cases." I responded by reiterating what I've said in this post - that I specifically requested a paint job like the reference image; that it was discussed at length with Noble - particularly the "lightness" of the reference paint job; and that I was told that the paint department was consulted with the reference image. Joe responded by saying that "upper management" (aka Jeff) is holding firm that it was built according to the spec sheet. I guess the most egregious thing to me is that - even going by the spec sheet verbatim - the "Black line" at the edge of the guitar that was specifically marked on the sheet as to be "thin"...is quite thick, to where the purple of the guitar is virtually non-existent. The purple, to me, is a big part of what was good looking about the reference guitar. Realistically, it would have been better to just omit the black line entirely. I recognize that I may be over-reacting a bit to the paint job. The guitar itself is really nice, plays beautifully, and looks good. It is also, arguably, a purple/blue/black guitar like the reference image. I just can't help but feel a little bummed about the experience given everything that went on. While I personally will not be ordering from Kiesel anymore, moreso just given my experience with customer service, I still think their guitars are built well and, if you order a paint job that has already been done by Kiesel and get a good idea of how the paint job will look ahead of time, you'll get a nice guitar. Generally it seems it's just wise to stay away from asking Kiesel to do reference images or photo matches. I will also add that in my previous 3 experiences, everything went smoothly and I was a happy customer. I will happily send anyone the e-mail exchanges (from the time of the inquiry of the paint job onward) as well as the spec sheet if you're curious - just PM me. Thanks for reading!