My new RGD came back from the shop damaged!!

[rainbowbrite]

your best option is to ask for either the cost to repair the finish or to give you the difference between the value without the blemish and the value with. the damage doesn't warrant a body replacement.

[WeLookLikeGiants]

Duuuuddddeee! That sucks. The fact that it's that noticable makes it even worse. They should be able to fix or replace it.

[ArrowHead]

Originally Posted by HighGain510

Sounds to me like they're being very reasonable.

Beyond reasonable. That store has "gone the extra mile", I'd be pretty darned happy with that result.

[flint757]

It's funny to see people posting who clearly read the OP and then skipped everything else

For those who bother (or it least me) it is mildly amusing.

[matt397]

Either your incredibly manipulative, strikingly handsome or that manager you were dealing with is an upstanding gentleman. Anyhow congratulations in your victory, though I'm intrigued to find out whether or not they try an backhand you the difference between the 2 guitars. Way to go man. Now was this shop in Toronto or Scarborough ?

[drawnacrol]

Originally Posted by Nicki

I'm pretty pleased that they've made this offer.

Nice!!!! Just make sure your new 2127 plays as good as your old one.

[Nicki]

Originally Posted by matt397

Either your incredibly manipulative, strikingly handsome or that manager you were dealing with is an upstanding gentleman. Anyhow congratulations in your victory, though I'm intrigued to find out whether or not they try an backhand you the difference between the 2 guitars. Way to go man. Now was this shop in Toronto or Scarborough ?

I stopped by the shop after work today. They're not going to charge me anything for the exchange. I did volunteer to cover the cost of a setup if one is needed and a new set of strings.

So I'm very pleased with the shop and I'll continue doing as much business with them as I have been for the past few years.

The shop is Cosmo Music in Richmond Hill. I'm very pleased at how this situation turned out.

[flint757]

So it is true Canadians really are just super friendly

[Hollowway]

Wow. I just read the whole thread, and I have to say that is by FAR better service than I have ever received from a music store. That was beyond what I would have expected. I'm wanting to fly up there just to buy something from them for going above what was considered a reasonable solution.

[flint757]

For them it was probably the easier solution and easier sometimes wins against cheaper when trying to move things along and make everyone happy. I imagine the time quote he got convinced him to do so as well.

[Stealthdjentstic]

Nice, congrats

[GhostsofAcid]

Originally Posted by Hollowway

I'm wanting to fly up there just to buy something from them for going above what was considered a reasonable solution.

I wouldn't mind picking up OP's old RGD

[Sepultorture]

Originally Posted by Nicki

I stopped by the shop after work today. They're not going to charge me anything for the exchange. I did volunteer to cover the cost of a setup if one is needed and a new set of strings.

So I'm very pleased with the shop and I'll continue doing as much business with them as I have been for the past few years.

The shop is Cosmo Music in Richmond Hill. I'm very pleased at how this situation turned out.

i wouldn't say the same situation, but the previous owner of my RGD2127 had aftermaths installed in the guitar, and their was some light chipping of the paint, nothing that had pliers used, just needed some slight dremmeling away of some wood for the pickups to fit which caused some of the paint near the edge to chip, nothing noticeable. the previous owner wasn't pleased but he got over it and i got the guitar later on. now from what i've heard their techs aren't anything special and they have ....ed up before but nothing really bad from what i have heard.

if i needed to take my axe to a tech i'd fine an independent tech who has been highly recommended by many people

[Rezamatix]

why not just relic the whole guitar. take a whole 10 years to do it too. then when its all relic'd out...you won't even notice that small insignificant chip.

[Eric Christian]

Life is too short to sweat stuff like this. Get over it and just play your guitar. I know its a $1500+ guitar but its bound to messed up eventually. Chips, dings, scratches and wear marks all add character to a guitar. Make them give you some free shit and if it really bugs you cover it up with a Sharpie.

[Danukenator]

Originally Posted by Eric Christian

Life is too short to sweat stuff like this. Get over it and just play your guitar. I know its a $1500+ guitar but its bound to messed up eventually. Chips, dings, scratches and wear marks all add character to a guitar. Make them give you some free shit and if it really bugs you cover it up with a Sharpie.

Without trying to sound curt, did you only read the first post and then comment?

Reason I ask is, the original cover-up didn't work, he is getting a replacement and the situation is resolved.

[McBonez]

Originally Posted by Nicki

A - I know how serial numbers work and it so happens that they have a new RGD sitting on the wall. They would not have to report that S/N as damaged, but the S/N on my guitar. However they want to handle it is up to them.

You realize that somewhere along the line, there's probably a record of where your guitar was originally purchased from, and who Ibanez initially sold it to?

If you think that's going to work, you're dead wrong.

I say deal with it. Get it touched up and lay it to rest. Your guitar is barely damaged.

Did nobody ever tell you how susceptible to finish flaws Ibanez' were?

[MaxOfMetal]

I'm almost tempted to leave this thread open just to see all the folks who can't bother to read the entire thread without posting.

[drawnacrol]

^

I can see it getting bumped more times than the Sexiverse has gone around

[Nicki]

Originally Posted by MaxOfMetal

I'm almost tempted to leave this thread open just to see all the folks who can't bother to read the entire thread without posting.

You could... and give the rest of us a laugh... but perhaps after I've posted some pics of the new 2127 when I get it back this week, you can link to the post in my OP? That might give the world a little hope...

[nothingleft09]

It is hilarious. I mean I just took the time to read the whole thread... why can't other people? lol Glad you got your guitar replaced Nicki. I completely understand being pissed. Alot of guys don't understand that alot of us have to save our asses off to get $1500 guitars because of various reasons like crap jobs or wives and kids. They aren't easy for some people to come by and damnit, if it's going to get a ding or a chip if I didn't do it would be pissed too. Congrats!

[Nicki]

I finally got the replacement guitar from Cosmo a couple days ago. Sorry it's taken so long to post pics, but finally, here they are! Sorry for crappy resolution. I don't have a decent camera.

[Ruin726]

This is why I'm my own guitar tech

[Nicki]

They've been treating me like gold since this incident happened. The new RGD sounds a little darker somehow, as opposed to the old RGD which was just a tad brighter. Regardless it still slays.

[djpharoah]

What pups do you have in there? Looks like the neck duncan is actually a bridge pickup?