Another reason why Seymour Duncan is awesome...

darren · 02-26-2008, 06:54 PM

A couple of months ago, i bought a Duncan Custom 7 from kmanick here on the board, with the intention of doing an Alnico 8 magnet swap and installing it in my Dean.

Unbeknownst to either of us, his tech had drilled out the mounting tabs on the base plate in order to direct-mount the pickup in kmanick's Carvin. I didn't discover it until i went to do the magnet swap and i realized that the holes were bigger and no longer threaded.

So i emailed Seymour Duncan's customer support explaining the situation, and asking if they could help. About a week later, i got a response back from Derek Duncan saying that they would send me out a new bottom plate and a pair of "tinnerman nuts" which can be used with the exiting plate if i decided i didn't want to go through with the base plate swap (which requires a bit of work and a solder joint).

No charge.

It's little stuff like this that makes me a very loyal customer and a fan.

Seymour Duncan rocks!

And for the record, kmanick was also willing to help cover some (or all) of the costs if i had to pay Seymour Duncan for the parts, which turned out to be unnecessary. But it was nice to know that he recognized that there was a bit of a hitch in our transaction and was willing to make it right. Thanks, man!

Xtremevillan · 02-26-2008, 07:45 PM

Awesome.

ohio_eric · 02-26-2008, 09:54 PM

Good deal all around.

heavyjeffd · 02-26-2008, 09:57 PM

Duncan rocks. I do agree.

noodles · 02-26-2008, 10:01 PM

I had the exact same kind of experience with Duncan. I broke one of the mount tabs off in a tight pickup route, and they sent me a new one for free. They didn't seem to care that it was my fault. They're a great company.

Leon · 02-26-2008, 10:08 PM

ibznorange · 02-26-2008, 10:14 PM

awesome.
thats what customer support is all about

Zepp88 · 02-26-2008, 10:15 PM

Seymour Duncan completely rules

skinhead · 02-26-2008, 10:21 PM

Quote:

Originally Posted by noodles

I had the exact same kind of experience with Duncan. I broke one of the mount tabs off in a tight pickup route, and they sent me a new one for free. They didn't seem to care that it was my fault. They're a great company.

The guy that sold me the JB7 broke the little piece were you screw the pickup.

I have to glue another piece of metal and shape it

budda · 02-26-2008, 10:31 PM

sounds like a good deal, darren

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02-26-2008, 06:54 PM	#1 (permalink)
darren Is Always Right™ Join Date: Oct 2004 Location: Greater Toronto Area, Canada Posts: 6,826 Main Seven: OMFG! EBMM JP7 Rig: GT6PowerBlockThiele Thanked: 28	Another reason why Seymour Duncan is awesome... A couple of months ago, i bought a Duncan Custom 7 from kmanick here on the board, with the intention of doing an Alnico 8 magnet swap and installing it in my Dean. Unbeknownst to either of us, his tech had drilled out the mounting tabs on the base plate in order to direct-mount the pickup in kmanick's Carvin. I didn't discover it until i went to do the magnet swap and i realized that the holes were bigger and no longer threaded. So i emailed Seymour Duncan's customer support explaining the situation, and asking if they could help. About a week later, i got a response back from Derek Duncan saying that they would send me out a new bottom plate and a pair of "tinnerman nuts" which can be used with the exiting plate if i decided i didn't want to go through with the base plate swap (which requires a bit of work and a solder joint). No charge. It's little stuff like this that makes me a very loyal customer and a fan. Seymour Duncan rocks! And for the record, kmanick was also willing to help cover some (or all) of the costs if i had to pay Seymour Duncan for the parts, which turned out to be unnecessary. But it was nice to know that he recognized that there was a bit of a hitch in our transaction and was willing to make it right. Thanks, man! This space intentionally left blank.

02-26-2008, 09:54 PM	#3 (permalink)
ohio_eric He loves you Join Date: Feb 2006 Location: Ohio Posts: 7,345 Main Seven: Schecter Jeff Loomis Sig Rig: Boss GT-8 Thanked: 145	Good deal all around. The only proof he needed for the existance of God was music. Kurt Vonnegut Jr. Without music, life would be a mistake. Friedrich Nietzsche

02-26-2008, 09:57 PM	#4 (permalink)
heavyjeffd Honkey Supreme Join Date: Apr 2007 Location: Milky Way Galaxy, Earth, North America, Tejas. Posts: 400 Main Seven: EBMM BFR JP7's Rig: Rivera TBR1SL,Gforce Thanked: 3	Duncan rocks. I do agree. My band! ->.:Thirteen Muses:.\|.:Thirteen Muses MySpace:.\|My .:MySpace:.

02-26-2008, 10:01 PM	#5 (permalink)
noodles Blood Puke • Super Moderator • Join Date: Aug 2005 Location: Woodbridge, VA Posts: 21,273 Real Name: Dave Main Seven: KxK V7 - The Emo Killer Rig: Roadster/GMaj/4x12 Thanked: 264	I had the exact same kind of experience with Duncan. I broke one of the mount tabs off in a tight pickup route, and they sent me a new one for free. They didn't seem to care that it was my fault. They're a great company. Noodles Division: American Metal without the suck. sales@kxkguitars.com "Somewhere along the way, the Straight Talk Express lost some wheels..." --Barack Obama on John McCain

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02-26-2008, 07:45 PM	#2 (permalink)
Xtremevillan I am a n00b! Join Date: Aug 2007 Location: Long Island, NY. Posts: 2,427 Real Name: Neal Main Seven: None! Rig: Triple Rec>Vader 212 Thanked: 23	Awesome.

02-26-2008, 10:08 PM	#6 (permalink)
Leon {##[====:::. • Super Moderator • Join Date: Jul 2004 Location: The Ohio Crew Posts: 12,318 Main Seven: RG7620 of Doom Rig: Mesa / Sovtek Thanked: 77	I have a radical idea. The door swings both ways, we could reverse the particle flow through the gate. We'll cross the streams.

02-26-2008, 10:14 PM	#7 (permalink)
ibznorange Chief Officer/RHLC © Join Date: Aug 2007 Location: AZ Posts: 7,358 Real Name: Max Main Seven: Ir now Sevenless :squint: Main ERG: A Dead Cat Rig: Mesa Rectoverb Combo Thanked: 43	awesome. thats what customer support is all about Reverse Headstocks or Bust Dude...i just got a spam email that was titled "Funky date rape trick" -Zepp88 I just got another funny email "Her pussy smiled at me" -Zepp88 Don't tell me you haven't heard of Raptor Jesus It's important that you know this information :headnod: It will decide your fate when we are pwned. -JoeOvChaos I was going KAT KAT KAT KAT and you were going KAT... chk... KAT... chk-die. -TomAwesome

02-26-2008, 10:15 PM	#8 (permalink)
Zepp88 VX Gas Attack Join Date: Apr 2007 Location: In Ur Bus... Bangin' Posts: 6,944 Real Name: Mike Main Seven: Schecter C7 Blackjack Main ERG: I haven't felt the need.. Rig: Mesa -> Vader Thanked: 47	Seymour Duncan completely rules Withersoul - Monolithic Epic Doom Metal M.W. Tremblay.com

02-26-2008, 10:31 PM	#10 (permalink)
budda Guiterrorizer Join Date: Jan 2007 Location: Deep River ONT (summer), London ONT (school) Posts: 6,513 Real Name: Justin Main Seven: Carvin DC727 OFR Rig: JSX->XXX w/ WGS CL80 Thanked: 39 $budda is rather kvlt and tr00. \m/$ $budda is rather kvlt and tr00. \m/$ $budda is rather kvlt and tr00. \m/$ $budda is rather kvlt and tr00. \m/$ $budda is rather kvlt and tr00. \m/$ $budda is rather kvlt and tr00. \m/$ $budda is rather kvlt and tr00. \m/$	sounds like a good deal, darren 3 cheers for free gear! "Do you like burned toast with your JAM? cuz we're on FIRE!"

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Another reason why Seymour Duncan is awesome...