I WILL NEVER SHOP AT SAM ASH AGAIN! THEY BROKE MY CAPS LOCK :mad:

[VESmedic]

So heres the story:

The Sam Ash here in Orlando, had a "one off" style cabinet in stock here on the floor, for like over 2 years. it was a cabinet made by EV, and they only made like 10 of them to showcase the 300 watt EV Blacklabel society speakers, which it had 4 of them in it. When this cab was new, they wanted 1600 for it, and over the years, it dropped down to the low price of 749.99 out the door. Now for those playing along at home, the speakers in it alone are worth 300 bucks each...yes, it was a GREAT deal!

I had played through this cab many times, and kept watching its price fall, and then when I went in just 2 months ago, saw the price, said yes, I'll take it! I put 300 bucks on it, and placed it on layaway. Everything sounds great right? Wrong..

I get a phone call the next day, from the sales guys. Basically, they told me "sorry, that cabinet is not for sale". Apparently, the very day before I came in to place this item on layaway, some guy from canada had enquired about this cabinet, however had NOT payed for it. They told me he was going to call to make payment on Monday ( I went in on sunday evening). Apparently, the cabinet was placed on the shipping doc the day before I came in (on sunday), however "someone" didn't know why it was sitting back there, and placed it back on the floor. This is when I came in, and immediately wanted to place it on layway. THe sales guy I had new nothing about this "deal" with this guy in canada, and of course I put it in layway...

At this point I was extremely upset, and couldn't believe that a company like this operated in such a manner. The store manager, did everything he could to appease me, and was all in all, a nice guy. He told me that there was another one of these cabinets in the chain, up in connecticut. He told me, sorry, we have to send THIS one (the one here at the store in Orlando) to the guy in canada. However, we will ship down the one from connecticut to you for free. The cabinet in connecticut is in absolutely crap condition compared to the one at this store. And as I had witnessed today, the cabinet was actually splitting apart at the bottom (of course, I did not know that at the time however) Reluctantly, I agreed. I wanted the cabinet for the speakers, not the look. I felt slightly relieved, but I was still incredibly upset. How could these guys want to please some freaking guy in Canada that is 6000 MILES AWAY, while you have a customer here who is PISSED at you, and lives 5 minutes from your store, and will PROBABLY be in your store more than some guy in CANADA!? The cabinet arrived, they ASSURED me it would be in the back not on the floor. I mean DUH, right? I have money on this thing, it BETTER not be on the floor!.....This was 2 months ago.

Today, I was on my way to this sam ash to (after all this crap!) cancel the layway, as I bought another VHT cabinet, and fulfilled my needs just fine. I didn't really feel to bad, after everything that had happened. I ended up walking around the store for a minute, go over to the guitar section and what do I see?....my cabinet that has 300 dollars of my money on it, sitting on the floor, in horrible shape, plugged into an amp.......I just shook my head, laughed, and about lost it on the "on duty" manager...of course no one knew anything about it..yea right....

Then to top it off, they couldnt find my ticket order, because they hadn't even spelled my NAME RIGHT!!! Are you kidding me? It took them FOREVER, and nearly couldn't find it, luckily my girlfriend at home happened to have a copy of the receipt...Shame on ME for thinking sam ash could do there JOB and ATLEAST get my name right on the order...sheesh...

My blood is boiling just writing this, sorry for the lengthy post, but this whole thing was un....ingbelievable. I will never go to this store again. EVER...

[xCaptainx]

while I agree their general procedures sound like require a lot of review, imagine if you were the Canadian dude who agreed to buy the cabinet over the weekend and pay for it on Monday, and then be told that someone put it on Laybuy on the Sunday afternoon?

While it's unfortunate that the amp made its way back onto the shop floor, it was already marked as sold, pending purchase. Geography/location means nothing in todays market, money is money.

[incinerated_guitar]

Originally Posted by VESmedic

So heres the story:

The Sam Ash here in Orlando, had a "one off" style cabinet in stock here on the floor, for like over 2 years. it was a cabinet made by EV, and they only made like 10 of them to showcase the 300 watt EV Blacklabel society speakers, which it had 4 of them in it. When this cab was new, they wanted 1600 for it, and over the years, it dropped down to the low price of 749.99 out the door. Now for those playing along at home, the speakers in it alone are worth 300 bucks each...yes, it was a GREAT deal!

I had played through this cab many times, and kept watching its price fall, and then when I went in just 2 months ago, saw the price, said yes, I'll take it! I put 300 bucks on it, and placed it on layaway. Everything sounds great right? Wrong..

I get a phone call the next day, from the sales guys. Basically, they told me "sorry, that cabinet is not for sale". Apparently, the very day before I came in to place this item on layaway, some guy from canada had enquired about this cabinet, however had NOT payed for it. They told me he was going to call to make payment on Monday ( I went in on sunday evening). Apparently, the cabinet was placed on the shipping doc the day before I came in (on sunday), however "someone" didn't know why it was sitting back there, and placed it back on the floor. This is when I came in, and immediately wanted to place it on layway. THe sales guy I had new nothing about this "deal" with this guy in canada, and of course I put it in layway...

At this point I was extremely upset, and couldn't believe that a company like this operated in such a manner. The store manager, did everything he could to appease me, and was all in all, a nice guy. He told me that there was another one of these cabinets in the chain, up in connecticut. He told me, sorry, we have to send THIS one (the one here at the store in Orlando) to the guy in canada. However, we will ship down the one from connecticut to you for free. The cabinet in connecticut is in absolutely crap condition compared to the one at this store. And as I had witnessed today, the cabinet was actually splitting apart at the bottom (of course, I did not know that at the time however) Reluctantly, I agreed. I wanted the cabinet for the speakers, not the look. I felt slightly relieved, but I was still incredibly upset. How could these guys want to please some freaking guy in Canada that is 6000 MILES AWAY, while you have a customer here who is PISSED at you, and lives 5 minutes from your store, and will PROBABLY be in your store more than some guy in CANADA!? The cabinet arrived, they ASSURED me it would be in the back not on the floor. I mean DUH, right? I have money on this thing, it BETTER not be on the floor!.....This was 2 months ago.

Today, I was on my way to this sam ash to (after all this crap!) cancel the layway, as I bought another VHT cabinet, and fulfilled my needs just fine. I didn't really feel to bad, after everything that had happened. I ended up walking around the store for a minute, go over to the guitar section and what do I see?....my cabinet that has 300 dollars of my money on it, sitting on the floor, in horrible shape, plugged into an amp.......I just shook my head, laughed, and about lost it on the "on duty" manager...of course no one knew anything about it..yea right....

Then to top it off, they couldnt find my ticket order, because they hadn't even spelled my NAME RIGHT!!! Are you kidding me? It took them FOREVER, and nearly couldn't find it, luckily my girlfriend at home happened to have a copy of the receipt...Shame on ME for thinking sam ash could do there JOB and ATLEAST get my name right on the order...sheesh...

My blood is boiling just writing this, sorry for the lengthy post, but this whole thing was un....ingbelievable. I will never go to this store again. EVER...

Sounds like the boys in Guitar Center of Fresno, CA. Our drummer went there one day to look at a set of Iron Cobra double pedals that was supposedly on clearence for $180 or somewhere around there. When he showed up, the bar that connects the two pedals was BROKEN and thats why is was on clearence. And the pedals werent even lubricated. So he had one hell of a time cussing the guys out down there for trying to rip him off. He then goes in the next day with me and his dad during a sale to pick up this pair of speed cobras he saw the previous day. They were used, but in mint condition, only about $320. So his dad is sitting there trying to get a good deal on it for about an hour and a half, while some kid who couldnt play (no offense to him) is sitting there trying to play along to his ipod on a tama stage custom, and the guy working there didnt even ask the kid to stop for a bit, which wouldve been nice because of the fact that a deal is trying to be made. Now generally, each guitar center can bend the rules as much as they please with cutting a deal (to an extent of course), but this guy wouldnt budge a bit! So I got fed up and walked into the acoustic room and let the dispute continue. About 10 minutes later our drummer walked into the room and said hes buying it for $320, so I said ok and walked in. We then had to ASK ABOUT THE CASE even though it WAS included in the deal, the guy just didnt like us I guess. So we walk out to the door, and the lady checks the reciept and Matt's (our drummer) dad says "well arent you gonna put the pedals in the case?" And the employee of the drum room says "oh I was just gonna let you guys walk out the door". UNBELIEVEABLE!!!!!! So his dad replies with "well were never coming here again, you guys are just a bunch of asses" and we proceeded out the door. As we were walking out the people at the front all had a stupid grin on their faces, which is extremely disrespectful in my book, so I decided to stoop down to there level and call the drum guy a "....ing disrespectful, ignorant douche" as I walked out last and flipped him off.

EDIT: IT WASNT MY CHOICE TO SIT THERE AND HAGGLE! I really just went to go look at some drum equipment and jam on some new guitars haha. If it were me, I wouldve stopped after 10 minutes. With the broken pedal issue, the pedals were advertised as new, no damage. Which is BS, because he almost went and just ordered them online. If he wouldve done that, he wouldve gotten broken pedals not knowing if it was UPS's fault or GC's, and then hed be stuck with broken pedals. From the time we walked through that door the guy was instantly disrespectful. THATS what got me about him. But like I said, if it were me I wouldve stopped way sooner. The whole incident was BS in my opinion, but life goes on. And btw, It was Modesto that we went to, not fresno. I got the two mixed up haha

[VESmedic]

Originally Posted by xCaptainx

while I agree their general procedures sound like require a lot of review, imagine if you were the Canadian dude who agreed to buy the cabinet over the weekend and pay for it on Monday, and then be told that someone put it on Laybuy on the Sunday afternoon?

While it's unfortunate that the amp made its way back onto the shop floor, it was already marked as sold, pending purchase. Geography/location means nothing in todays market, money is money.

The cabinet was never marked, thats why it went back out on the floor. Once again, not my fault. They should've had their shit together enough to make it so that there was NO WAY this could've happened. IT should be have been in the computer, it should've been MARKED, SOMETHING. You said money is money.. I HAD the money to buy the cabinet that very day, but choose not to, what are you gonna tell that guy then? I mean after all, money is money right? So if thats the case, who is really getting shafted? Again...this guy lives 6000 miles away, I live 5 minutes from this store for the last 15 years...Who do you think has a better chance walking into their store again? Sure, " no customer is more important than another" but lets get real....This guy will never go into this store, ever, there was a CHANCE I would again...not now.

[Explorer]

So... in one case, someone is mad that a customer wasn't screwed over in a previously arranged deal.

In the other, someone is mad that another customer wasn't told to not touch the instruments.

Regarding the first, if something is an incredible deal and I have to jump on it, I'll just jump on it. However, I don't understand arguing that a company has to accommodate a second deal, made on a piece mistakenly put out, and to not accommodate the first deal. It's one thing if one pays and takes the gear, but there is no argument one can make in favor of the second deal which can't be made for the first.

On the plus side, you got a full refund, which is all that is legally required to make you whole. One isn't entitled to potential profit.

I couldn't really follow the second story too well, but I think it went like this:

• Item is reduced in price due to being damaged.
• Customer complains that item was reduced in price because of damage, as opposed to being in new condition at that reduced price. (???)
• Customer takes back reduced item, and gets money back.
• Customer sees item priced at $320 in mint condition.
• Customer dicks around on price for 1.5 hours.
• Customer walks away because he doesn't like that price isn't being further reduced.
• Customer doesn't wait to get case which is noted on label.
• Salesperson possibly misses "with case" on the ticket, which happens even at my favorite music stores, but customer assumes it's personal.
• Customer calls salesperson an ass.
• Customer psychically knows that people at door are smiling because of customers (as opposed to nervousness or even something completely unrelated), and proceeds to rip them a new one.

----

I think I have to agree that these stories were unbelievable. I think it will definitely remove a major cause of stress and hassle by never shopping there again....

[incinerated_guitar]

Originally Posted by Explorer

So... in one case, someone is mad that a customer wasn't screwed over in a previously arranged deal.

In the other, someone is mad that another customer wasn't told to not touch the instruments.

Regarding the first, if something is an incredible deal and I have to jump on it, I'll just jump on it. However, I don't understand arguing that a company has to accommodate a second deal, made on a piece mistakenly put out, and to not accommodate the first deal. It's one thing if one pays and takes the gear, but there is no argument one can make in favor of the second deal which can't be made for the first.

On the plus side, you got a full refund, which is all that is legally required to make you whole. One isn't entitled to potential profit.

I couldn't really follow the second story too well, but I think it went like this:

• Item is reduced in price due to being damaged.
• Customer complains that item was reduced in price because of damage, as opposed to being in new condition at that reduced price. (???)
• Customer takes back reduced item, and gets money back.
• Customer sees item priced at $320 in mint condition.
• Customer dicks around on price for 1.5 hours.
• Customer walks away because he doesn't like that price isn't being further reduced.
• Customer doesn't wait to get case which is noted on label.
• Salesperson possibly misses "with case" on the ticket, which happens even at my favorite music stores, but customer assumes it's personal.
• Customer calls salesperson an ass.
• Customer psychically knows that people at door are smiling because of customers (as opposed to nervousness or even something completely unrelated), and proceeds to rip them a new one.

----

I think I have to agree that these stories were unbelievable. I think it will definitely remove a major cause of stress and hassle by never shopping there again....

On my story you got it for the most part right. With the damaged pedals, they advertised them as perfect condition. The store even posted it on the used section of the site as 5 stars. And with the case issue, the salesperson was gonna try and play it off as if the case wasnt included. In the deal, when we finally were buying the pedals, he only put the pedals on the counter, not the case. He was basically trying to screw us over because he got upset that he didnt screw Matt on the previous pedals, because Matt gave him hell for doing so

[Dead Undead]

These stories are pretty ridiculous on everyone's part.

[TemjinStrife]

Large chain music stores always have their idiosyncracies.

That said, I prefer Sam Ash since I can email the vintage/used gear guy for the entire chain and get a detailed and very helpful response back in a few hours.

[flint757]

I don't know these days for reasons of tax I rarely make in store purchases and they rarely have a wide enough selection anyway to actually have the best products available since they need to meet each pricing market.

Online I always find the cheapest price from authorized dealers then go to a company I trust and price match with a 10% discount or more, online coupons, no tax and in some cases no shipping cost.

Which sounds better

Only mom and pop shops are worth going to in person these days like a store called Guitar Hacienda's by my house.

[Sephael]

So you looked at the same piece of equipment for 2 years, and after someone else had reserved it you decided you wanted it. They called you the very next day explaining the mistake instead of waiting until you came to pick it up later. ...And are pissed they are not kissing your ass over it?

Then they get you another one of the same cab you are all huffy about not getting, have it shipped, your ass waits two months and ultimately decide not to buy it, and then get pissed that something you didn't want was being used on the floor?

You paid $300 down on something and couldn't even check the spelling of YOUR own name on the receipt?

....basically you are bitching about something that you didn't buy and actively chose to not buy at least several times.

[Trespass]

As someone that is borrowing a vintage, solid wood EV PA cab and thinks it's mindblowing (using it for FRFR), I can't imagine what a EV guitar cab sounds like. Hate to say it man, but I would've definitely put the full down and bought the thing.

[JStraitiff]

The only part of these two stories that seems outrageous is that the cab that you put a down payment on was out on the floor. I wouldnt appreciate that either. Regardless of the customer's intentions to follow through on the purchase that is not appropriate.

I dont understand why your friends dad felt so entitled to a better deal on the pedals that were already on clearance. Merchandise isnt there to be negotiated, Its for sale for the price listed unless there is a good reason for it to be marked down like a coupon, promo, damage or defect. The whole situation probably could have been resolved by pointing out that the case was to be included per the advertisement. If he still refused to include it, then ask to speak with a manager and calmly explain the situation to him so that he can help you out. If the guy seemed upset, its probably because you wasted an hour and a half of his time trying to inappropriately convince him to lower the price even more on some clearance gear.

I dont understand the problem. Do you encounter this issue at the grocery store? Your friends dad stands around for almost 2 hours trying to talk the stock boy into lowering the price on some broccoli? Then you finally decide to buy it, the cashier makes a joke about the weather and you tell him to eat your dick? lol. You have to realize that at the end of the day, a business is trying to make money by selling to customers and keep up good customer rapport. It is not their goal to screw you over.

[mikemueller2112]

They handled it poorly IMO. The cab should have gone to the guy in Canada, he requested it first. Since they screwed up, they should have compensated you somehow, giving you a comparable deal, or at least something so you would have some reason to come back. It was their fault they advertised something as being for sale, and that their employee "sold" it to you. They gave your money back, if they would have at least given you a deal it would have encouraged further business.

[ArrowHead]

First guy: Layaway is ghetto. It's only half a sale. Pay cash, in full, or you'll always risk someone working on commission giving the sale to the guy who WILL pay in full. It's shitty what happened to you, but it sounds like an honest to goodness error.

Second guy: Haggling for an hour and a half? "Now generally, each guitar center can bend the rules as much as they please with cutting a deal (to an extent of course)"? You are aware that GC instituted a no-haggle policy something like 3-4 YEARS ago, right? Because that policy really changes your whole story, and makes you guys the idiots trying to haggle for an HOUR AND A HALF with the employee who has to follow a "no-haggle" policy that most everyone else knows about.


Both cases: Vote with your feet. Sick and tired of the many many people who feel their dissatisfaction entitles them to lecture how others should do their job.

[incinerated_guitar]

Originally Posted by ArrowHead

First guy: Layaway is ghetto. It's only half a sale. Pay cash, in full, or you'll always risk someone working on commission giving the sale to the guy who WILL pay in full. It's shitty what happened to you, but it sounds like an honest to goodness error.

Second guy: Haggling for an hour and a half? "Now generally, each guitar center can bend the rules as much as they please with cutting a deal (to an extent of course)"? You are aware that GC instituted a no-haggle policy something like 3-4 YEARS ago, right? Because that policy really changes your whole story, and makes you guys the idiots trying to haggle for an HOUR AND A HALF with the employee who has to follow a "no-haggle" policy that most everyone else knows about.


Both cases: Vote with your feet. Sick and tired of the many many people who feel their dissatisfaction entitles them to lecture how others should do their job.

Everytime I go to the guitar center closest to here (Modesto, CA) they cut me a deal there. When I went to Vegas GC they cut me a deal there. In modesto they were willing to cut $400 off of a 6505+ head and cab for me from the regular gc price. Now, IM not the one who was haggling over the pedals, if it were me, I wouldve said .... it after 10 minutes. But the guy was giving attitude at the moment we walked through that door.

[incinerated_guitar]

Originally Posted by flint757

I don't know these days for reasons of tax I rarely make in store purchases and they rarely have a wide enough selection anyway to actually have the best products available since they need to meet each pricing market.

Online I always find the cheapest price from authorized dealers then go to a company I trust and price match with a 10% discount or more, online coupons, no tax and in some cases no shipping cost.

Which sounds better

Only mom and pop shops are worth going to in person these days like a store called Guitar Hacienda's by my house.

I agree with you, my usual way of buying shit is getting the cheapest price on the internet and showing the price to a local family owned business a good 15 minutes away from my house. I generally get a good deal there being a frequent customer anyway. And luckily, theres another shop right across the street so if theres not something I need at one, I go to the other My main shop carries all the brands I perfer though (Budget wise) like Ibanez, Jackson, DBZ, Fender, Gretcsh, Peavey, Marshall, and all that shit lol. Then the one across the street is more of Schecter, ESP, Spector, Blackstar, Line 6, and Orange. Lets just say I get my metal fix here

[ArrowHead]

Originally Posted by incinerated_guitar

Everytime I go to the guitar center closest to here (Modesto, CA) they cut me a deal there. When I went to Vegas GC they cut me a deal there. In modesto they were willing to cut $400 off of a 6505+ head and cab for me from the regular gc price. Now, IM not the one who was haggling over the pedals, if it were me, I wouldve said .... it after 10 minutes. But the guy was giving attitude at the moment we walked through that door.

I'm not going to argue with you about your personal experiences.

I will direct you here as far as the no haggle policy. It's been over 3 years since they implemented it.

Let me google that for you

Maybe you've had different experiences. Maybe you've been lucky. Maybe you just haven't been in a GC for over 4 years. But the base policy is that people on the floor can NOT do basically whatever they want, which you said they could.

The reality is that the company does not allow their associates to haggle on pricing anymore.

[s5470Pro]

Originally Posted by ArrowHead

I'm not going to argue with you about your personal experiences.

I will direct you here as far as the no haggle policy. It's been over 3 years since they implemented it.

Let me google that for you

Maybe you've had different experiences. Maybe you've been lucky. Maybe you just haven't been in a GC for over 4 years. But the base policy is that people on the floor can NOT do basically whatever they want, which you said they could.

The reality is that the company does not allow their associates to haggle on pricing anymore.

I really do miss GC's 5% over cost.

[JStraitiff]

I second the no haggle policy. Generally with any chain store the employees are not given any liberties at all. They are given a strict set of rules thy are required to operate by. If there is a "deal" cut it's not because they lowered the price for you. It is likely that there is a policy pertaining to discounts that tells them exactly the circumstances that they can lower the price and by how much for each scenario. That being said I am pretty close with most of the employees at guitar center so they tend to apply as many coupons and promos that they are allowed. That's the extent of deals at chain music stores.

[flint757]

Originally Posted by JStraitiff

I second the no haggle policy. Generally with any chain store the employees are not given any liberties at all. They are given a strict set of rules thy are required to operate by. If there is a "deal" cut it's not because they lowered the price for you. It is likely that there is a policy pertaining to discounts that tells them exactly the circumstances that they can lower the price and by how much for each scenario. That being said I am pretty close with most of the employees at guitar center so they tend to apply as many coupons and promos that they are allowed. That's the extent of deals at chain music stores.

I've been in there and they have haggled. I've haggled on mic's, saved $20 on a bundle since I paid cash, and when I went there looking for an amp he was willing to go down like $50. They can haggle and they are given some leeway. That being said they don't get paid commission anymore I don't think so they don't need to sell you anything and therefore will be more resistant to haggling.

Policy or not many stores still do it.
Schools have dress codes doesn't mean everyone is following them.

[VESmedic]

Originally Posted by Sephael

So you looked at the same piece of equipment for 2 years, and after someone else had reserved it you decided you wanted it. They called you the very next day explaining the mistake instead of waiting until you came to pick it up later. ...And are pissed they are not kissing your ass over it?

Then they get you another one of the same cab you are all huffy about not getting, have it shipped, your ass waits two months and ultimately decide not to buy it, and then get pissed that something you didn't want was being used on the floor?

You paid $300 down on something and couldn't even check the spelling of YOUR own name on the receipt?

....basically you are bitching about something that you didn't buy and actively chose to not buy at least several times.

Try reading again...


1. On what planet does a person "reserve" (as you said) something verbally ,and then when someone walks in with CASH, the original guy gets catered to? If you are a company, and "reserved" something for someone, who everytime walked in and said "yea ill take it, but I can't pay today", how many sales do you think you would have?

2. My name is NOT on my recepit, an item number is, that then pulls up my info....wow really man? I guess I have to keep an eye on everything anyone does.....

3. WHO CARES what the reason was that I choose not to buy it, I HAD MONEY ON IT! What if I was walking in to pay it off? or buy strings? that is completely irrelvant that I changed my mind...They had NO idea that would happen, period.

[ArtDecade]

That awkward moment where you rant and no one really agrees with you...

Anyways, I'm bummed you didn't get the cab you wanted, but mistakes do happen, mate.

[Stealthdjentstic]

....ing Canadians

[incinerated_guitar]

Originally Posted by ArrowHead

I'm not going to argue with you about your personal experiences.

I will direct you here as far as the no haggle policy. It's been over 3 years since they implemented it.

Let me google that for you

Maybe you've had different experiences. Maybe you've been lucky. Maybe you just haven't been in a GC for over 4 years. But the base policy is that people on the floor can NOT do basically whatever they want, which you said they could.

The reality is that the company does not allow their associates to haggle on pricing anymore.

The first time i went to a guitar center was about 2 and a half years ago...just sayin

[JStraitiff]

Originally Posted by VESmedic

Try reading again...


1. On what planet does a person "reserve" (as you said) something verbally ,and then when someone walks in with CASH, the original guy gets catered to? If you are a company, and "reserved" something for someone, who everytime walked in and said "yea ill take it, but I can't pay today", how many sales do you think you would have?

2. My name is NOT on my recepit, an item number is, that then pulls up my info....wow really man? I guess I have to keep an eye on everything anyone does.....

3. WHO CARES what the reason was that I choose not to buy it, I HAD MONEY ON IT! What if I was walking in to pay it off? or buy strings? that is completely irrelvant that I changed my mind...They had NO idea that would happen, period.

In fact thats how it does work. A responsible business would address the situation as follows: Guy reserves merchandise and is going to pay on monday. Due to a mistake Guy #2 goes in and puts down $300 on merchandise that already belongs to Guy #1 pending payment. Company realizes what has happened and calls Guy #2 and informs him of the situation and assures him that if Guy #1 has not followed through on payment, he will receive first dibs on the item. At this point the business has done all it is obligated to do so they could quit right there. BUT a good business would probably want Guy #2 to return and give his business despite the mix up so they might offer him a deal such as to ship the same model cabinet in from another location at no cost and give the same deal on that one as before.

If a business decided to sell the cab to Guy #2 even after Guy #1 had reserved it, that just shows that they are going where ever the money is. That just shows dishonesty. Thats how drug dealers operate, not reputable businesses... You are obviously just pissed that you didnt get your way. Which is understandable, because i would probably feel similarly. But theres nothing at all outrageous about how the situation was handled by the store.

Originally Posted by flint757

I've been in there and they have haggled. I've haggled on mic's, saved $20 on a bundle since I paid cash, and when I went there looking for an amp he was willing to go down like $50. They can haggle and they are given some leeway. That being said they don't get paid commission anymore I don't think so they don't need to sell you anything and therefore will be more resistant to haggling.

Policy or not many stores still do it.
Schools have dress codes doesn't mean everyone is following them.

If you dont follow the dress code you get reprimanded. If you dont follow company policy you lose your job. Im calling bull shit. More than one person have agreed that you are not going to get a discount just by asking for it. If the guitar center you go to is willing to negotiate the price, They must be pretty shady.