Octavia PROBLEMS

technomancer · 09-06-2007, 04:43 PM

Yeah ummm a few SLIGHT fucking problems with the Octavia I just received

1) the neck is a two piece with a scarf join (ie headstock + main body of neck), not the three piece quarter sawn I asked for
2) the fretboard is rosewood, not the ebony I ordered

Calling Halo now

D-EJ915 · 09-06-2007, 04:45 PM

:/

Eric · 09-06-2007, 04:46 PM

That really really sucks man. You have been waiting for that thing forever and jumping through hoops to get it to your door. I can't believe after all that hassle and extra wait that I didn't come to you meeting, if not exceeding, every expectation you had. I hope they make haste to correct this situation.

djpharoah · 09-06-2007, 04:46 PM

Dude that blows ass chunks - especially since we all know how long you have waited for this guitar.

Stitch · 09-06-2007, 04:47 PM

Groff · 09-06-2007, 04:54 PM

I'm sure they'll hook you up... The guys at halo seem nice enough. (from the experience i've had talking to them.)

plyta · 09-06-2007, 04:56 PM

Screwing up a custom order...

W4D · 09-06-2007, 05:08 PM

Gave him three options. No excuse. Stuff got lost in translation during the move of the factory this year. Conversation was short and simple and gave him a couple days to make sure he makes the decision he is happy with.

Eddie Loves You · 09-06-2007, 05:20 PM

Well, I guess we're all about to see what kind of company Halo is, depending on how this is handled. Not off to a good start, unfortunately.

technomancer · 09-06-2007, 05:24 PM

Ok, I will give Waylon some credit, he immediately proposed three possible solutions:

1) I return it for a full refund
2) I keep it, he builds one with the correct specs, and we swap when the new one is ready including a free hardshell case
3) I keep it and Halo refunds some money because of the fuckup

I need to decide what I want to do and get back to Halo on monday

Jason · 09-06-2007, 05:34 PM

Quote:

Originally Posted by technomancer

Ok, I will give Waylon some credit, he immediately proposed three possible solutions:

1) I return it for a full refund
2) I keep it, he builds one with the correct specs, and we swap when the new one is ready including a free hardshell case
3) I keep it and Halo refunds some money because of the fuckup

I need to decide what I want to do and get back to Halo on monday

Can't ask for much more.

muffgoat · 09-06-2007, 05:34 PM

Good that he gave you those options but sill man thats quite the fuck up.. Especially for a newer company. The guy that took the order was prob stairing a one of their bimbo models and wasnt fully paying attention lmao!

amonb · 09-06-2007, 05:40 PM

Quote:

Originally Posted by technomancer

Ok, I will give Waylon some credit, he immediately proposed three possible solutions:

1) I return it for a full refund
2) I keep it, he builds one with the correct specs, and we swap when the new one is ready including a free hardshell case
3) I keep it and Halo refunds some money because of the fuckup

I need to decide what I want to do and get back to Halo on monday

Well those options are pretty much all in your favour which is sweet. But dude, I am so disappointed you had to wait all that time just to have three options.

Everyone here (even us newbs) knows how much you were looking forward to getting the Octavia and we were all looking forward to you posting your eight string goodness.

Hope u can make a decision you are happy with (I like door number 2 personally).

MetalMike · 09-06-2007, 05:50 PM

edit: ignore. I'm a moron.

urklvt · 09-06-2007, 05:53 PM

Quote:

Originally Posted by MetalMike

I don't really see the compensation here.

It's their fuckup. You're really entitled to both guitars considering how long you've waited.

Business major, eh?

Metal Ken · 09-06-2007, 05:53 PM

Quote:

Originally Posted by MetalMike

You're really entitled to both guitars considering how long you've waited.

I dunno bout that one, but personally, i'd just go with #1

Drew · 09-06-2007, 05:55 PM

Hmm. Aside from the specs being fucked, how's the workmanship and how's it play? Pics?

MetalMike · 09-06-2007, 05:57 PM

Quote:

Originally Posted by urklvt

Business major, eh?

absolutely not. I know I'm overdoing it. It just realy bothers me to see these things happen considering how many issues I've seen, even on here with Halo. I didn't mean to sound like I actually knew what i was talking about. I'm just a little upset for techno.

Jason · 09-06-2007, 05:57 PM

Quote:

Originally Posted by MetalMike

I don't really see the compensation here.

It's their fuckup. You're really entitled to both guitars considering how long you've waited.

He gets to play a guitar for a few months or whatever and gets a new one in return. Also mind you what is waylon going do with that orginal guitar? He is going to have to sell it as used and lose more money now..

I mean really.. just give away a 1-3k custom guitar? (i dont know how much steve paid) What kinda sense does that make?

*edit* i took a few minutes

I see im not alone

NDG · 09-06-2007, 06:16 PM

Quote:

Originally Posted by Drew

Hmm. Aside from the specs being fucked, how's the workmanship and how's it play? Pics?

I'm wondering the same thing.

Scott · 09-06-2007, 06:21 PM

I'd go with option #2. Get the guitar you originally ordered, and in the meantime, have an 8 to shred on.

IMO, you should have contacted Halo guitars before posting this thread. Not saying go without mentionning it to potential customers. But should have got everything settled with them before posting about it.

That's my opinion though. But im Canadian.

HighGain510 · 09-06-2007, 06:23 PM

Damn Steve, sorry to hear about the mess up bro. I know how much you've been looking forward to this guitar dude.

If I received my Thorn with a flamed maple top instead of a flamed walnut top I know how pissed I'd be (not that Ron could EVER do something like that, he's my hero

) so I feel your frustration. The only bright side here is that at least Waylon is willing to try to make it right I guess, but still.... fucking sucks.

If I were in that position, depending on how long it took to build the replacement, I'd take #2 but EXPECT the CORRECT one delivered within like 2-3 months max. After waiting this long I'd be outraged to hear anything less. I know they moved and all, but those are two MAJOR specs (construction and wood?) so I still don't really get why that was messed up. Double-check, triple-check... whatever... it's not like they didn't have enough time to get back with you just to make sure the order was 100% what you originally asked for.

I hope it all gets sorted out and you can both walk away from this deal in a pleasant manner.

muffgoat · 09-06-2007, 06:25 PM

Quote:

Originally Posted by Scott

I'd go with option #2. Get the guitar you originally ordered, and in the meantime, have an 8 to shred on.

IMO, you should have contacted Halo guitars before posting this thread. Not saying go without mentionning it to potential customers. But should have got everything settled with them before posting about it.

That's my opinion though. But im Canadian.

Oh god... its scott from Canada, Hes a dick!

NDG · 09-06-2007, 06:33 PM

Quote:

Originally Posted by Scott

That's my opinion though. But im Canadian.

Your Canadian wisdom needs to be celebrated with some labatt blue.

HighGain510 · 09-06-2007, 06:36 PM

Quote:

Originally Posted by Scott

IMO, you should have contacted Halo guitars before posting this thread. Not saying go without mentionning it to potential customers. But should have got everything settled with them before posting about it.

That's my opinion though. But im Canadian.

While I agree with what you said, I totally can see why he might want to put that warning out there.

A lot of guys might have seen that recent picture of his new Halo that Waylon posted and toss some orders at him. Might be good to know this kind of mistake has happend in the past... nothing slagging Halo but I'd want to know if a builder had done something like that before.

That said, if Waylon steps up to the plate and delivers whatever resolution Steve thinks would work best that would make up for part of it.

P.S. When I saw that picture this afternoon I thought "that sure looks a LOT like Indian Rosewood and not Ebony... I feel an upset post coming VERY soon..."

09-06-2007, 04:54 PM	#6
Groff Medicine Chief/RHLC© Join Date: Jul 2007 Location: South Jersey Posts: 6,627 Thanked: 245	I'm sure they'll hook you up... The guys at halo seem nice enough. (from the experience i've had talking to them.) __________________ AHHH MOTHERLAND! All hail soviet Arktanistan-Groffistan! Formerly TheMissing

09-06-2007, 05:08 PM	#8
W4D BREATHE Join Date: Nov 2004 Location: Houston, Texas Posts: 771 Thanked: 15	Gave him three options. No excuse. Stuff got lost in translation during the move of the factory this year. Conversation was short and simple and gave him a couple days to make sure he makes the decision he is happy with. __________________ www.FORDGUITARS.com

09-06-2007, 05:24 PM	#10
technomancer Gearus Pimptasticus Join Date: Apr 2006 Location: Pittsburgh, PA Posts: 12,507 Thanked: 84	Ok, I will give Waylon some credit, he immediately proposed three possible solutions: 1) I return it for a full refund 2) I keep it, he builds one with the correct specs, and we swap when the new one is ready including a free hardshell case 3) I keep it and Halo refunds some money because of the fuckup I need to decide what I want to do and get back to Halo on monday __________________ Incoming Guitars KxK Sii-7ex - 25.5", ss frets, rosewood/ebony neck, ebony board, black limba wings, figured bubinga top KxK Sii-7 - 25.5", ss frets, white limba neck, ebony board, white limba wings, OFR7, gloss white KxK DCii-6 - 25", ss frets, cocobolo neck & board, limba body, flame koa top

09-06-2007, 05:34 PM	#12
muffgoat The Djentle Giant Join Date: Jan 2006 Location: Vancouver BC Canada Posts: 711 Thanked: 30	Good that he gave you those options but sill man thats quite the fuck up.. Especially for a newer company. The guy that took the order was prob stairing a one of their bimbo models and wasnt fully paying attention lmao! __________________ www.myspace.com/gfap www.myspace.com/a3band www.soundclick.com/alphatrion Curt

09-06-2007, 05:50 PM	#14
MetalMike IKILLUWITHMYBALDHEAD Join Date: May 2006 Location: New York Posts: 1,103 Thanked: 7 $MetalMike is rather kvlt and tr00. \m/$ $MetalMike is rather kvlt and tr00. \m/$ $MetalMike is rather kvlt and tr00. \m/$ $MetalMike is rather kvlt and tr00. \m/$ $MetalMike is rather kvlt and tr00. \m/$ $MetalMike is rather kvlt and tr00. \m/$ $MetalMike is rather kvlt and tr00. \m/$	edit: ignore. I'm a moron. __________________ -Mike My Recordings

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09-06-2007, 04:43 PM	#1
technomancer Gearus Pimptasticus Join Date: Apr 2006 Location: Pittsburgh, PA Posts: 12,507 Thanked: 84	Octavia PROBLEMS Yeah ummm a few SLIGHT fucking problems with the Octavia I just received 1) the neck is a two piece with a scarf join (ie headstock + main body of neck), not the three piece quarter sawn I asked for 2) the fretboard is rosewood, not the ebony I ordered Calling Halo now __________________ Incoming Guitars KxK Sii-7ex - 25.5", ss frets, rosewood/ebony neck, ebony board, black limba wings, figured bubinga top KxK Sii-7 - 25.5", ss frets, white limba neck, ebony board, white limba wings, OFR7, gloss white KxK DCii-6 - 25", ss frets, cocobolo neck & board, limba body, flame koa top

09-06-2007, 04:45 PM	#2
D-EJ915 <3's Tsukasa Join Date: Oct 2005 Location: Virginia, USA Posts: 18,638 Thanked: 218	:/ __________________ əBCAir

09-06-2007, 04:46 PM	#3
Eric Join Date: Mar 2007 Location: AZ Posts: 1,570 Thanked: 36	That really really sucks man. You have been waiting for that thing forever and jumping through hoops to get it to your door. I can't believe after all that hassle and extra wait that I didn't come to you meeting, if not exceeding, every expectation you had. I hope they make haste to correct this situation.

09-06-2007, 04:46 PM	#4
djpharoah Ninja M.O.D. • Super Moderator • Join Date: Sep 2006 Location: Irvine, CA Posts: 7,991 Thanked: 258	Dude that blows ass chunks - especially since we all know how long you have waited for this guitar.

09-06-2007, 04:47 PM	#5
Stitch Banned Join Date: Aug 2005 Location: Edinburgh, Scotland Posts: 7,906 Thanked: 126

09-06-2007, 04:56 PM	#7
plyta Rusty spoon... Join Date: Jan 2007 Location: Lithuania Posts: 562 Thanked: 26	Screwing up a custom order...

09-06-2007, 05:20 PM	#9
Eddie Loves You ss.org Regular Join Date: Jul 2007 Location: California Posts: 88 Thanked: 2	Well, I guess we're all about to see what kind of company Halo is, depending on how this is handled. Not off to a good start, unfortunately.

09-06-2007, 05:55 PM	#17
Drew Fear the Polo! Join Date: Aug 2004 Location: Somerville, MA Posts: 21,484 Thanked: 145	Hmm. Aside from the specs being fucked, how's the workmanship and how's it play? Pics? __________________ "...and everything under the sun is in tune, but the sun is eclipsed by the moon." http://www.metalguitarist.org

09-06-2007, 06:21 PM	#21
Scott Aye. Join Date: Aug 2005 Location: USS Enterprise Posts: 5,406 Thanked: 41	I'd go with option #2. Get the guitar you originally ordered, and in the meantime, have an 8 to shred on. IMO, you should have contacted Halo guitars before posting this thread. Not saying go without mentionning it to potential customers. But should have got everything settled with them before posting about it. That's my opinion though. But im Canadian.

09-06-2007, 06:23 PM	#22
HighGain510 Cold As Ice Join Date: Nov 2006 Location: Northern Virginia Posts: 8,754 Thanked: 145	Damn Steve, sorry to hear about the mess up bro. I know how much you've been looking forward to this guitar dude. If I received my Thorn with a flamed maple top instead of a flamed walnut top I know how pissed I'd be (not that Ron could EVER do something like that, he's my hero ) so I feel your frustration. The only bright side here is that at least Waylon is willing to try to make it right I guess, but still.... fucking sucks. If I were in that position, depending on how long it took to build the replacement, I'd take #2 but EXPECT the CORRECT one delivered within like 2-3 months max. After waiting this long I'd be outraged to hear anything less. I know they moved and all, but those are two MAJOR specs (construction and wood?) so I still don't really get why that was messed up. Double-check, triple-check... whatever... it's not like they didn't have enough time to get back with you just to make sure the order was 100% what you originally asked for. I hope it all gets sorted out and you can both walk away from this deal in a pleasant manner. __________________ Whatever it is, someone, somewhere, is angry about it and has internet access.

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» Extended Range Guitars

Octavia PROBLEMS