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Extended Range Guitars Welcome to everyone from ERG.com. Eight, Nine, Baritone and beyond discussion here.

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Unread 06-02-2011, 02:24 PM   #1
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Agile mix up... smfh.

So i ordered this about a week ago
Agile Intrepid Pro 828 Nat MN 8 String Guitar | eBay
and a box came in the mail today. yay. Except it was the single pickup EMG one. He hasnt written back to my emails before. And at this point im not sure what im going to do.
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Unread 06-02-2011, 02:29 PM   #2
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Email him and send it back. Kurt will take care of you
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Unread 06-02-2011, 02:31 PM   #3
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Originally Posted by wannabguitarist View Post
Email him and send it back. Kurt will take care of you
He wont even respond to my emails.
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Unread 06-02-2011, 02:31 PM   #4
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Originally Posted by Itsmychapel View Post
So i ordered this about a week ago
Agile Intrepid Pro 828 Nat MN 8 String Guitar | eBay
and a box came in the mail today. yay. Except it was the single pickup EMG one. He hasnt written back to my emails before. And at this point im not sure what im going to do.
You're going to not act like a child by throwing a fit about it on the internet and give Kurt more than a few minutes/hours to fix it.
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Unread 06-02-2011, 02:33 PM   #5
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highlordmugfug is rather kvlt and tr00. \m/highlordmugfug is rather kvlt and tr00. \m/highlordmugfug is rather kvlt and tr00. \m/highlordmugfug is rather kvlt and tr00. \m/highlordmugfug is rather kvlt and tr00. \m/highlordmugfug is rather kvlt and tr00. \m/highlordmugfug is rather kvlt and tr00. \m/
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a box came in the mail today. He hasnt written back to my emails before. And at this point im not sure what im going to do.
Quote:
Originally Posted by Itsmychapel View Post
He wont even respond to my emails.


I notice you said "before", does that mean that you didn't even try before you posted this thread?
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Unread 06-02-2011, 02:36 PM   #6
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Ive sent him emails before, he never seems to respond, this was during the time i was ordering the guitar. i ignored that and ordered one anyway. and im not acting like a child and not giving him time, im hoping he emails me back this time. and this isnt me hating, its me being a little upset that i waited 2 weeks for a guitar and its the wrong one.
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I notice you said "before", does that mean that you didn't even try before you posted this thread?
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Unread 06-02-2011, 02:37 PM   #7
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And those emails were months ago.
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You're going to not act like a child by throwing a fit about it on the internet and give Kurt more than a few minutes/hours to fix it.
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Unread 06-02-2011, 02:38 PM   #8
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And i do have a problem with spending my hard earned money on a guitar and it being the wrong one.
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Unread 06-02-2011, 02:39 PM   #9
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Quote:
Originally Posted by Itsmychapel View Post
Ive sent him emails before, he never seems to respond, this was during the time i was ordering the guitar. i ignored that and ordered one anyway. and im not acting like a child and not giving him time, im hoping he emails me back this time. and this isnt me hating, its me being a little upset that i waited 2 weeks for a guitar and its the wrong one.
I understand that, but there's a lot of people on here (myself included) that've had issues with slight problems with guitars, or receiving the wrong one, and Kurt has pulled through for all of us. Just email him and give it a little time.

He's always gotten back to me on emails, even ones that weren't that important (Kurt! Are you going to offer the cepheus pups in 6 and 7 string models??!?!?!?!?!?!? ).

EDIT:
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And i do have a problem with spending my hard earned money on a guitar and it being the wrong one.
As I suspected, instead of waiting a bit and giving him time to fix the problem, you're going into a mild form of Indignant Rage mode already. Give it time and give him a chance to respond before you start bashing him (however subtly).
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Unread 06-02-2011, 02:41 PM   #10
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I'm obviously going to have to wait for an email back. what concerns me is that he hasnt sent back anything from the emails ive sent him in the past 2 months or so.
Quote:
Originally Posted by highlordmugfug View Post
I understand that, but there's a lot of people on here (myself included) that've had issues with slight problems with guitars, or receiving the wrong one, and Kurt has pulled through for all of us. Just email him and give it a little time.

He's always gotten back to me on emails, even ones that weren't that important (Kurt! Are you going to offer the cepheus pups in 6 and 7 string models??!?!?!?!?!?!? ).
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Unread 06-02-2011, 03:03 PM   #11
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Honestly, highlordmugfug is giving good advice. I would email him and wait a bit and see what happens. He's responded to every e-mail I've ever sent him so I don't see why he wouldn't respond to yours.

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Unread 06-02-2011, 03:31 PM   #12
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Like what has been said before, he usually is good with responding to emails within a few days, if not hours.
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Unread 06-02-2011, 03:32 PM   #13
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Try following the return / exchange policy, works wonders

Returns/Conditions at RondoMusic.com

if that doesn't work get back to me and we can reopen this
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