[ohio_eric]

jtm45 hit on an important point. There are a lot of talented people out there who make good guitars, amps, pickups or whatever but they are shitty businessmen. If you want to get your business off of the ground you at least have to give customers the courtesy of returning calls, e-mails etc. Even if it's simply, "we're too backlogged to take new orders" it's something and leaves a good impression with the customer. Not responding just pisses them off and has them shopping elsewhere and reccomending their friends do the same.