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That's not harsh...
A certain company (that will not be named) gave me crap like that when I bought one of their items and it caused serious damage to my house.
After I made the point that they should be completely replacing the item they dicked me around for 3 weeks...
They got a letter threatening a law suit from my Lawyer...
Needless to say they responded in a much kinder matter after that.
THAT was harsh.
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